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Communicating in a 'Modern' Word ( ICCM 2021, Abstract Book)

2021
Begum Burak
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Communicating in a ‘Modern’ Word Abstract Book 6th International Conference on Communication and Management (ICCM2021) 01-03 August 2021 Edited by Margarita Kefalaki First Published in Athens, Greece by the Communication Institute of Greece. ISBN: 978-618-81861-9-4 12 Artemidos Street Moschato, 18345 Athens, Greece http://coming.gr/ © Copyright 2021 by the Communication Institute of Greece The individual essays remain the intellectual properties of their contributors. 2 TABLE OF CONTENTS Preface 5 Cultural and Multicultural in a Globalised World 1 Haruko Ishii 9 Effect of Living in a Multicultural Live-on-Board Environment: Participants’ Self-Identification as a Global Citizen 2 Teerati Banterng 10 Cultural Tourism and Communication for Poverty Alleviation: The Case of Thailand’s Tourist Attractions along the Mekong River New Technology, Social Media & Journalism 3 Tony Wilson 11 Conceptualising Discourse in Digital Research as ‘Figurations’ (Couldry and Hepp) or ‘Hermeneutic Practices’? 4 Argyro Kefala 12 Social Media Effects and Self Harm Behaviors among Adolescents: Theoretical and Methodological Challenges 5 Evangelia Avraam & Andreas Veglis & Charalampos Dimoulas 13 News article consumption habits of Greek internet users 6 Iliana Depounti 14 Companion (Ro)bots: Theoretical Challenges in the study of Human-Machine Communication 7 Emilia Kalliri & Andreas Veglis 15 The role of psychological approaches in data journalism visualisations 8 Thouraya Snoussi & Mutlaq sauoud al-Mutairi & Habib ben belkacem & Sofien 16 Abidi & Mona Khalaf Alharbi Adapting Distance Online Learning Methods for Communication and Media courses: Perceptions and attitudes 9 Evangelos Lamprou & Nikos Antonopoulos 17 Crowdsourcing as a tool against misinformation: The role of social media and user-generated content in overturning misinformation during the Greek Covid-19 pandemic 10 Elina Makri & Andreas Veglis 18 Human Cognition and Data Journalism Communication Themes (poster session) 11 Hikmah Tahir 19 Local People's Willingness to Participate in Ecotourism Development in Mangrove Conservation Area: A case from East Kalimantan, Indonesia 12 Elias Gbadamosi 20 Narrating the Self in a National Context: A Study of Barack Obama’s The Audacity of Hope as Election Campaign Material 13 Begüm Burak 21 Citizen Journalism in Turkey 14 Placido Antonio Sangiorgio 22 Religious diversity in the workplaces: for a European approach 15 Yu-Hua Yan & Shu-Chen Hsing 23 A Study of the Correlation between the Emotional Labor and the Mental Health of Respiratory Therapists in Taiwan 16 Yu-Hua Yan 24 Analysis of the Influence of Interactive Participation on Value Creation: My 3 Health Bank of NHI Leadership Themes 17 Michael A. Altamirano 25 Observations of a New Reality of Teaching in the Age of a Modern Pandemic: A Study of New York City Higher Education 18 Karl-Heinz Pogner 26 Leadership, Innovation & Urban Governance in Denmark: the contributions of Living Labs 19 Chris Atencio & Nathaniel Herbst 29 Addressing Common Obstacles to Effective Shared Leadership: A Five-Year Follow Up 20 Kiahni McFadden & Michael A. Altamirano 30 Situation Factors and Increased Workplace Burnout: A Study of Influences Affecting Current Younger Employees Innovation and Development in Communication 21 Andjelka Mihajlov & Aleksandra Mladenovic & Filip Jovanovic 31 Environmental Communication: Media Archive Reports as a Participant Science Tool 22 Amr Assad & Mona Gabr 32 The uses of social media applications in Higher Education 23 Elpida Sklika 33 The Influence of English as a Global Language on Modern Greek Online Press: Analyzing Three Journalistic Genres with Critical Discourse Analysis Conference Program 34 4 Preface This abstract book includes the abstracts of the papers presented at the 6th International Conference on Communication and Management, 01-03 August 2021, organized by the Communication Institute of Greece and endorsed by University of Versailles Saint-Quentin- en-Yvelines, France; King Graduate School at Monroe College, USA ;Faculty of Mass Communication, AAB College, Kosovo;Aristotle University of Thessaloniki, Media Informatics Lab, School of Journalism and Mass Communication, Greece ;& IPSA RC21, and IPSA RC29, Journal of Education, Innovation and Communication (JEICOM), Journal of Applied Learning and Teaching (JALT), Center for Intercultural Dialogue; Cambridge Scholars, Strategy and Development Review, IJBST journal group, The conference was presented along with the 2nd International Hellenic Conference on political sciences, with the title ‘Communicating in Politics?’. In total we have 38 papers and 55 presenters, coming from 15 different countries (Denmark, UK, Israel, Belgium, Portugal, Italy, France, Russia, Canada, USA, Thailand, Germany, Japan, Serbia, Greece, UAE). The conference is organized into 17 sessions that include issues such as New Technology, Social Media & Journalism, Cultural and Multicultural in a Globalised World, and Leadership Themes. Since the conference was offered remotely, our purpose is to provide many opportunities for interaction and exchange, via the community exchange sessions we created with themes such us How can we promote the importance of sharing and interaction amongst our students/participants?, Fake News in the pandemic and, Political Communication and the day after. Then we also had the following workshops: a) Observations from a New Reality: Higher Education in a Post-Pandemic World. The importance of Sharing, by Dr. Michael A. Altamirano, Professor, King Graduate School, Monroe College, USA & Vice President of Strategic Management, Communication Institute of Greece. b) How to thrive in an uncertain world, by Peter Sage, Authentic International Leader, an International serial Entrepreneur & Expert in Human Behavior and Self Mastery, UK. c) A floating university 1for SDGs: developing with sustainability and solidarity, by Dr. 1 A number of floating universities have been in operation over many decades, and I have taught on one of them, World Campus Afloat, during the 1974 Fall semester. Their mobile nature makes them different from land ones as to the centrality of Experiential Learning, while they are like land-based universities in terms of their curriculum and other aspects. Some boats bring specific services to communities in need, Mercy for Health (SDG 3), Doulos/Logos floating libraries and bookshops. UNESCO-Moscow State University was focused on Marine Geology and Geophysics, from a perspective of Research and Training. The Japanese PEACE pursues lofty objectives, particularly Conflict Resolution. 5 Evangelos Afendras, Independent educational consultant and trainer, Greece, and d) an Exchange of Knowledge and Writing Seminar called “Greek Voices: Art, Rhetoric, and Writing” by Dr. Robert J. Bonk, Hon. Professor of professional writing Widener University Chester, Pennsylvania, USA & Vice President for Written Communication and Convenor of Communication Institute of Greece Special Interest Writing Groups and Facilitators such us Dr. Fotini Diamantidaki, Associate Professor in Education, UCL Institute of Education, University of London, UK & Vice President of Research and Academic Affairs, Communication Institute of Greece, Dr. Jurgen Rudolph, Head of Research & Academic Partner Liaison, Kaplan Higher Education, Singapore & Editor, JALT Journal, Singapore & Vice President of International Research Development and Relations, Communication Institute of Greece, Dr. Michael A. Altamirano, Professor, King Graduate School, Monroe College, USA & Vice President of Strategic Management, Communication Institute of Greece, Dr. Elpida Sklika, Teaching Fellow/Lectrice, Department of Modern Greek Studies, University of Strasbourg, France, and e) Rising Up: Our Collective Call to Lead during Extraordinary Times, by Dr Carolin Rekar Munro, Professor of Leadership, Royal Roads University, Canada & Vice President of Leadership Development, Communication Institute of Greece. Last but not least, we propose a poster session, where we use the padlet tool to share the posters and comment before the conference, gave the opportunity to interact and promoted engagement and knowledge sharing before the conference. We were honored to have all these academics, researchers and professionals with us for this conference, all esteemed specialists in their field. The important thought is not their impressive curriculum and position, but their brilliant personality and remarkable activity. We speak with our actions and activities; at least this is what I believe. This abstract book serves two basic ‘directions’: a) it gives us the opportunity to ‘discover’ authors and research relevant to our own work, and b) it offers us an outline of this year’s conference and the important research papers, workshops, interactive sessions, poster sessions, that were presented in it. The Communication Institute of Greece keeps growing, thanks to all our endorsers and Ambassadors. As a result of this growth, our academic supporters, it keeps growing as well. So, research and publication opportunities multiply. We are very happy that our international double peer-reviewed journal, with no fees either for the author or for the reader, the Journal of Education, Innovation and Communication (JEICOM), where papers from this conference are also be considered for publication, has successfully reached its third year of life. The Communication Institute of Greece is an International non-profit association, established to promote research, education and to facilitate communication among academics and people interested by the future of Communication and Education, around the world. It was established in 2003 in France and again in 2013 in Greece as an independent association of academics and researchers who consider that education and intercultural communication can 6 ameliorate our lives: educating ourselves is what we need to develop in a fruitful environment. These conferences are opportunities for Academics, Professionals, and Researchers from all over the world, to meet, exchange ideas on their research, discuss the future developments in their disciplines and contribute to education’s future. Such kind of interdisciplinary conferences/seminaries will continue to be organized on the same base of purposes by our institute. We are always open to collaborations with universities, organizations and academics that are in the same or equivalent mission and/or spirit as our Institute. Last but not least, I would like to thank all the participants, the members of the conference organizing and academic committee and the administration staff of the Communication Institute of Greece for putting this conference together. I would especially like to thank our dear soon Dr, Mr. Louis-Caleb Remanda, Research & Teaching Assistant University of Versailles Saint-Quentin-en-Yvelines, France, without his support and help this conference would not be possible to be proposed the way it will. And remember: You are all amazing, participants, friends, and colleagues… thank you from the heart for taking this journey with me! Dr. Margarita K. Kefalaki President Communication Institute of Greece 7 8 Effect of Living in a Multicultural Live-on-Board Environment: Participants’ Self-Identification as a Global Citizen Haruko Ishii The Ship for World Youth (SWY) Programme, operated by the Cabinet Office of the government of Japan, is a programme that involves 240 youths from Japan and countries around the world. The slogan of this programme is “how to make the world a better place”, which encourages participants to become active global citizens. The live-on-board programme offers a unique experiential learning space while international participants live on-board a ship for 35 days in a closed environment that requires engagement among participants. Among the challenges to which the participants must adjust are limited space, time pressures, different languages and behaviours, no Wi-Fi, and no “target culture”. Participants are treated respectfully and equally, and since there is no place on the ship to use money, their economic disparity is hard to observe. The Cabinet Office calls this environment a “microcosm”. This study examines 10 participants’ self-view of world citizens 8 to 10 years after their participation in the programme. Thematic analysis has been conducted on data obtained via semi structured interviews. The result has proved that experiences of strong engagement among participants across the world and their effort to maintain strong peer connections in the long term have served as their motivation to keep their belief that living harmoniously with people from diverse backgrounds is possible. Participants also developed a new group identity which represents their definition of the global citizen with generous and tolerant characteristics. The participants even reported that this would be useful when “We need to collaborate with Martian,” or “We, the Earthlings have no time to fight over limited resources among countries since there are so many common problems on earth. We need to develop international and intercultural collaboration.” The programme may present a test case of Urich Beck’s idea of cosmopolitanism as an imagined community. The presentation also poses questions regarding which outcomes from this unique environment can be applied, and indeed how, for general global learning. Keywords: experiential learning, intercultural engagement, multicultural living experience, global citizen 9 Cultural Tourism and Communication for Poverty Alleviation: The Case of Thailand’s Tourist Attractions along the Mekong River Teerati Banterng Cultural attractions, particularly in the Mekong River area, have been generating a lot of revenue for Thailand in parallel with the Thai government’s effort in alleviating rural poverty. So far, the Thai government has been focusing and promoting the Mekong River tourism to stimulate the Thai economy through two important campaigns: Thailand Village Academy and OTOP Village. The objective of this research is to study the cultural tourism campaign strategy, content presentation, and campaign format for promoting cultural tourism and poverty alleviation strategy along the Mekong River provinces in Thailand. In-depth interviews and comparative content analysis of both campaigns have been used in this research. This research found that the promotion of cultural tourism in both campaigns has consistency in some areas but inconsistency in others. The Thailand Village Academy focuses on promoting Thai cultural tourism on an international level while the OTOP Village promotes cultural tourism development on a local level. Community leaders, as an opinion leader, play an important role in the development of local cultural tourism through personal media and online media. The Thai government also emphasizes the importance of using strategies for promoting and developing tourism along the Mekong River both internationally and domestically. The concepts of tourism marketing, communication, and sustainable development have been applied for analysis. Keywords: tourism marketing, cultural tourism, development communication, poverty alleviation, Mekong River, Thailand. 10 Conceptualising Discourse in Digital Research as ‘Figurations’ (Couldry and Hepp) or ‘Hermeneutic Practices’? Tony Wilson Algorithms (con)figure audiences and consumers in figurational recurring practices, establishing their (anticipated) behaviour and identities, patterns of performance on platforms, constituted as being 'boundary objects' (Star, 2010) contested or confirmed. Considered as a ‘mediated construction of reality’ digital ‘communicative practice’ is explored by Couldry and Hepp (2017): ‘figurations’ are presented as being ‘practices’, as essentially equipped by ‘technology’ (67). Their figurations are generic ‘types of action’ (65), thereby displaying ‘characteristic roles’ (64) - with shared teleology or ‘purpose’ (66) constituting a common ‘relevance-frame’ (66), or ‘basis for action’ as ‘orientation-in- common’ (153). Persons and purposes are configured in practices. In a subsequent account, Hepp and Hasebrink (2018) assert digital figuration analysis gains by ‘learning’ from the practices turn in social sciences (26), as well as through researching figurations’ ‘(role-related) actor constellations, frames of relevance and communicative practices’ (30). Drawing on the hermeneutic philosophy (Heidegger, Gadamer, Ricoeur) of practices (Wilson, 2019) ‘figurations’ appear to have similar status as generic equipped narrative ‘practices’ where activity, considered by Ricoeur (1981) as purpose-driven ‘text’ (205), instantiates role and rule through behaviour - likewise putting in place wider meaning constituting ‘frames’ denoted by Gadamer (1975) as ‘horizons of understanding’. Such ‘frames of relevance’ appear as analogous to hermeneutic ‘horizons’, in performing a similar role culturally positioning their figurational or practice’s purposes. In tracking recurring practices, data (con)figures persons and identities. Keywords: Figurations; Hermeneutics; Practices 11 Social Media Effects and Self Harm Behaviors among Adolescents: Theoretical and Methodological Challenges Argyro Kefala The pervasiveness of social media in the lives of adolescents has prompted a growing number of studies investigating their effects on online and offline behaviors, especially when it comes to risk or self harm behaviors. The examination of self harm behaviors both suicidal and non-suicidal is grounded primarily in psychological and medical research but the rapid increase in the number of adolescents who self harm, in the last few years, expanded research into the use of social media. Medical research findings so far have given both positive and negative accounts of the relationship of social media use to self harm with inconclusive evidence as to their exact role in driving those behaviors. This paper addresses the need to explore the issue from a communication perspective. The main argument developed here is that social media are complex interactive, multimodal and multidirectional environments and user created cultures that cannot be understood through traditional theories of media effects, early Computer Mediated Communication theories or simply in quantitative terms of uses and gratifications. Drawing from contemporary theories on digital culture, social media affordances, self representation, self disclosure and the “networked self”, this is an attempt to map the theoretical and methodological challenges in an effort to lay the ground for an enhanced understanding of social media as mediators in self harmful behaviors. This review of current studies in the field outlines the key theories used to examine social media effects, identifying at the same time the limitations and gaps in the investigation of self harm as it relates to multimodal “self mass communication” in the dynamic environment of new media technologies. Due to the limited understanding of the drivers that increase or decrease self-harm, this paper concludes that further research is needed on social media affordances and their effects on teens’ cognitive and social-emotional development aiming to provide a better analytical framework for the assessment of self harm but also for using social media to mitigate negative behaviors. Keywords: Media effects, Self-harm, Social media, Adolescents, Wellbeing 12 News article consumption habits of Greek internet users Evangelia Avraam & Andreas Veglis & Charalampos Dimoulas The concept of different news consumption habits during a day has been well known for many decades in the broadcasting industry. These patterns are closely related to dayparts, which are defined as sequential time blocks on comparable days during which the audience size is homogeneous, as is the group depiction using the specific medium. Although initially World Wide Web was treated by media organizations as an homogeneous medium with constant characteristics that changed since studies show that news websites were experiencing a drop in late afternoon traffic and a sharp drop in the evening hours. In the majority of news websites, the drop in traffic happened at the end of the business day. Furthermore, during the weekend, website traffic numbers appeared to be significantly different than the numbers during the weekdays. That resulted in the adoption of the concept of dayparting in the case of the internet. The existence of internet dayparts can have a significant impact on news web sites, since they can significantly determine their success. The news may exist indefinitely on a news website but there are not easy to be found if they are not displayed on the web site’s front page. Also, the nature of the news is topical and that means that if they are not consumed while they are recent (fresh) they lose their value. Thus, it is quite natural to assume that media organizations have adopted their publishing patterns in order to best satisfy the audience’s consumption patterns. Not many studies have studied the users’ news consumption patterns. This paper investigates those consumption patterns by conducting an extensive web survey among university students and particularly journalism and communication students that are expected to exhibit high consumption rates. The parameters being investigated include time, weekdays and weekends, type of content and content categories. The study identified distinct time periods that exhibit specific consumption patterns. Specifically, different content categories of news articles exhibit different consumption patterns during weekdays and weekends. The results appear to be to some degree in agreement with findings of previous studies that reported on publishing patterns, but significant differences have also been identified. Those results can provide valuable information for the implementation of successful content publishing strategies from the media organizations. Keywords: consumption patterns, dayparts, web news article, media 13 Companion (Ro)bots: Theoretical Challenges in the study of Human-Machine Communication Iliana Depounti Research concerning the experience of romantic and intimate relationships with companion (ro)bots is very new and has been recently undertaken from various scholarships such as feminist studies, post-humanist studies as well as new media and technologies studies. In this article, I approach the study of companion (ro)bots from a Human-Machine Communication (HMC) angle and explore two possible theoretical directions for researchers to follow when studying companion (ro)bots. Specifically, I compare and contrast the relational and post- humanist agential philosophy of Bruno Latour with the post-structuralist, hermeneutical philosophy of imagination by Cornelius Castoriadis. This article explores how each of these theories may impact a study within the discipline of HMC, which centers the meaning- making processes between humans and machines (Guzman, 2018). In this somewhat uncontentious comparison, wherein, first, Castoriadis’s social theory isn’t inherently a social theory of technology as Latour’s is and, second, Latour’s works has been widely used to study human-robot relationships, the main theoretical tools provided by these approaches, such as Actor-Network Theory (ANT) and the social imaginary are examined in relation to HMC’s main research interests. These are, for example, the mundane experience of communicating with machines, relationship building with communicative machines and the cultural need to build machines that function as communicators. By focusing on the epistemological and ontological underpinnings of the two thinkers and providing distinct possible research directions for each theory, I agree with the renewed call for qualitative researchers to ground their research to robust theoretical frameworks (Collins & Stockton, 2018). In this article, I propose that the Castoriadian philosophy and subsequently the social imaginary is not only an appropriate theoretical approach to critically investigate sex (ro)bots because of their social and political accountability but also useful in posing questions that go beyond the ontological, moral and ethical dilemmas of sex (ro)bots commonly found in current literature. Due to a general lack of theoretical reflection in communication technology studies, this article hopefully opens a dialogue that encourages both the investigation of appropriate methodological tools to address companion (ro)bots within HMC and the exploration and adaptation of unanticipated old and new theoretical frameworks. Keywords: human-machine communication, ANT, sociotechnical imaginary, sex, companion robots 14 The role of psychological approaches to data journalism visualisations Emilia Kalliri & Andreas Veglis During the last decade data journalism has attracted significant attention in the academic literature, and also in the media industry. Data journalism includes the process of analysing, clarifying, and visualising the data in a way that is related to a story. In order journalists to better present the news and convey a story, data visualisation and new technological methods have been developed. These methods help to present data to the audience using graphical displays, to communicate information as well as to increase interaction and better understanding. Many scientists studied the flow of information through visualizations. The “data-ink” ratio was introduced, as a mean for measuring the information of a chart. Some claimed that a visualization designer needs to use ink only to display the data. Any excess ink dedicated to something other than the data and their information, such as background colour, iconography, or embellishment should be removed. This logic was referred as visual minimalism, according to which it appeals to reason first. However, human psychology supports that the principles of cognition and perception should be considered when the data visualisation techniques are used. For example, the selection of colours, palettes or shapes on the visualisations are responsible for memory recall, attention, and overall comprehension. The purpose of this study is to explore if and the extent in which journalists estimate and use the principles of psychology when they create data visualisations. In order to achieve this, we can collect data journalism articles from media organisations and evaluate them based on previously mentioned principles. The results of the study can indicate if current data journalism visualisations take into account perceptions and metrics of cognitive psychology into visualising data. Keywords: data visualisation, psychology, journalism, perception, data-ink ratio 15 Adapting Distance Online Learning Methods for Communication and Media courses: Perceptions and attitudes Thouraya Snoussi & Mutlaq sauoud al-Mutairi & Habib ben belkacem & Sofien Abidi & Mona Khalaf Alharbi The study revolves around the perceptions of university professors in the Arab region, about the appositeness of using distance online learning (DOL) methods in Communication and Media courses, with a particular emphasis on attitudes towards necessary amendments in curricula, teaching methods, and Courses learning objectives’ (CLOs) assessment tools. The research was guided by the theory of social constructivism, which states that the learning process is established on the basis of "inference" through information and communication technology and the use of cooperative learning strategies so that learners participate in the formulation of goals and reach their achievement. Qualitative analysis based on semi- structured interviews was adopted to address the research questions. Findings showed that several strategies were called upon by the participants such as intensive online discussions, student-activated workshops, and online games; according to participants, online test questions differ from those designed in the paper-based test; they cited many examples such as true or false, multiple choice, short answers, and essay questions. While designing the tests, questions that require good memory have been incorporated, along with others that require deep understanding, analysis and criticism. Finally, it must be emphasized that the use of learning management systems and remote testing was not an option for all participants as several circumstances have prevented certain Arab universities from carrying out these experiments, including poor infrastructure and weak communication network in certain Arab countries, as well as the attitude of some that communication and media courses do not fit the nature of remote exam’ questions. Keywords: Distance Online Learning, Communication, Media courses, learning methods, Course learning Objectives, Assessment tools, Learning Management Systems, Information and Communication Technologies. 16 Crowdsourcing as a tool against misinformation: The role of social media and user- generated content in overturning misinformation during the Greek Covid-19 pandemic. Evangelos Lamprou & Nikos Antonopoulos Journalism is a critical element for democracy. Though accurate information and news are crucial for all modern democratic societies, fake news and misinformation seem to be present even in mainstream traditional media. Journalists used to be the gatekeepers of news providing reliable information to audiences mainly through the dominant traditional media. Nevertheless, this has significantly changed. The emergence of digital journalism, social media, participatory journalism, and a significant decline in traditional media’s power and impact has led to a new era in public sphere control and agenda-setting. Citizens of the digital era have plenty of opportunities not only to access information such as news but also to record, produce, comment, share or criticize such information. Without a doubt, social media and citizen journalism have been heavily criticized for helping fake news, hoaxes, and non-true stories to spread in the public sphere but this is not the case in this study. Fake news and most importantly misinformation and disinformation seem to derive not only from social media but surprisingly from established traditional media outlets who are supposed to be the main gatekeepers of truth and news reliability. This paper scopes to reveal how crowdsourcing techniques such as crowd wisdom, crowd voting, and crowd creation mainly through social media have overturned many cases of misinformation and fake news presented in traditional and established media outlets during the covid-19 pandemic lock-down in Greece. The walkthrough method and statistical analysis are used in order to track the cases of fake news and misinformation in comparison to the media outlets’ popularity. The findings of the study chart the Greek public sphere’s and mediascape's characteristics and reveal the importance of crowdsourcing and its different techniques as a tool for digital journalism in the battle against fake news and misinformation, shaping new communication models. Keywords: Misinformation, Crowdsourcing, Digital Journalism, Social Media 17 Human Cognition and Data Journalism Elina Makri & Andreas Veglis Data journalism storytelling has become an important aspect of journalism during the twenty-first century. This cross-discipline research seeks to draw the attention of data journalism stakeholders to the mental operations (Conscious choices and Nonconscious mental processing) of a person who experiences storytelling with data. It is argued that data journalists can learn from the availability heuristic, the cognitive bias, and other concepts of cognitive science in an effort to become more attentive to the mental mechanisms of their audience. Research from other disciplines such as law (guilt determination) and economics, suggests that taking nonconscious decision-making seriously would be very productive for the field. Evidence suggests that a better understanding of the workings of the human brain and decision-making as well as of cognitive control may provide important insights for the data storytellers. This study is undertaken with an initial focus on the reasons why the audience acts upon emotional stories rather than data and statistics. We begin by arguing that data collection methods, measurement, and quantification may not be the only ‘obscure’ and difficult part to control for a data journalist, but after the cleaning, the analysis, and the visualization, the workings of the brain of the receptor, play a crucial role on what the individual will decide to do. The acts of journalism do not enter a tabula rasa, rather a terra incognita. The research also aims to examine any possible limits for data journalism: Topics whose social complexity cannot be explained by data and thus poorly served by data storytelling. By the same token, the study explores the question: Is the 'definite' and exact knowledge provided by data enough to influence the choices of the human mind and consequently a person's actions? Thus, is truth and objectivity the appropriate standards for data journalism? The study will utilize theories from various disciplines (communication, psychology, neuroscience, cognitive science) and will gather data by contacting qualitative research through interviews with data journalists, cognitive scientists and neuroscientists. Keywords: Data Journalism, Cognitive Science, Data storytelling, Conscious and Nonconscious processes, Data, Facts, Bias 18 Local People's Willingness to Participate in Ecotourism Development in Mangrove Conservation Area: A case from East Kalimantan, Indonesia Hikmah Tahir Ecotourism has been promoted as one of the tools for mangrove conservation, mainly in developing countries. The challenge of its development to attain effective conservation management is getting the local people's support. Taking the case at Margomulyo Mangrove Conservation Area (MMCA), located in Balikpapan City, East Kalimantan, Indonesia, this study was conducted to understand local people's willingness to participate in the activities related to ecotourism. This study used a qualitative approach by collecting the data through interviews of 96 local people that were purposively selected by characteristics of occupation, income, education, age, ethnicity. In addition to it, the data were completed by observation and documents regarding mangrove conservation. The data were analyzed further in an inductive fashion. Findings show that local people are willing to participate yet with different reasons attributed to their characteristics as a heterogeneous society, such as occupation, income, and ethnicity. They expect an economic benefit from ecotourism, although they do not expect it as their primary income. Besides, they are willing to participate since they maintain social relations among themselves. Based on observation, however, the programs that held by the Government through tourism group and many other parties were more accentuated to women empowerment. Therefore, their participation is constrained by the types of programs. They likewise do not have a strong figure that encouraged the collective action to initiate ecotourism activities as their background was varied. At the same time, they have already had social assets, which were strong relationships as a heterogeneous community. This study suggests that the Government must consider the programs that elevate local people's economic and socio-cultural aspects to achieve effective mangrove conservation through ecotourism development. Keywords: willingness to participate, ecotourism, mangrove conservation, Indonesia 19 Narrating the Self in a National Context: A Study of Barack Obama’s The Audacity of Hope as Election Campaign Material Elias Gbadamosi The question “Why do people write autobiographies?” is quite salient because no form of writing exists in a vacuum. Historically, autobiographical narratives have played a crucial role in political life and campaigns. Political speeches and electoral campaigns have long been replete with stories of individuals who leverage their past heroic deeds and their shiny present to justify their candidature and convince citizens of their ability to make life better if elected. To that end, this study examines how presidential candidates in the United States of America tell their life stories, using autobiographies published shortly before elections, as campaign materials to solicit citizens’ goodwill and canvass voters. The paper analyses Barack Obama’s The Audacity of Hope: Thoughts on Reclaiming the American Dream published barely four months before Obama made public his intention to run for the office of the president of the United States of America to examine how Obama applies the components of narrative paradigm (narrative coherence and narrative fidelity) and media propaganda strategies as attempts to convince the electorate of his ability to lead the nation, brand himself as a typical representation of American citizenship, and also introduce and make cases for the ideas and beliefs that underpin his proposed policy agenda. This study employs the qualitative research method of thematic analysis to identify the key narrative strategies and techniques deployed by Obama in The Audacity of Hope: Thoughts on Reclaiming the American Dream to brand himself as a viable presidential candidate and to describe how those narrative strategies are deployed in an attempt to socialize public emotions, solicit political goodwill and canvass voters. Keywords: Narrative, Autobiography, American Myth, Atomization of Autobiographical Narratives, Narrative Paradigm, Thematic Analysis. 20 Citizen Journalism in Turkey Begüm Burak The media plays a key role in both liberal democratic regimes and autocratic regimes. The ruling elites use media as a tool to reproduce the dominant ideology. In democratic countries, the ruling elites are monitored through the media as a way of accountability and transparency. In contemporary world, not only the conventional media actors like that of TV or newspapers but also the social media actors have a critical role for both the ruling elites and the masses. As a result of the technological advancements, the digitalization of journalism has been a rising value in today’s media sector and in this environment social media tools also play a key role in news-making and news-consumption. This study is an attempt to analyze the evolution of citizen journalism in Turkey and how citizen journalism affects democratic politics. To follow this aim, first the conceptual approach concerning citizen journalism will be addressed. After that, journalism as a profession in Turkey will be covered from a historical perspective. In this context, the relationship between media and political actors will be critically analyzed as well. Next, the development of citizen journalism in Turkey will be addressed. This study argues that as a result of the digitalization of news-making, there has emerged a major shift in the news consumption habits. This shift has also been an important factor promoting citizen journalism and citizen journalism makes a contribution to democratic politics. The main questions to be focused on in this study are as the following: (1) In the digital era, how did the news consumption habits change and how did this change shape the citizen journalism issue? (2) What kind of changes in media professionals' technical skills and digital adaptation have emerged? (3) How does citizen journalism affect democratic politics? Keywords: Media and politics relationship, media profile in Turkey, citizen journalism, social media and politics, digitalization of news 21 Religious diversity in the workplaces: for a European approach Placido Antonio Sangiorgio In recent years, in Europe, a new debate has opened on the issue of religious diversity in the workplace. In fact, there are many questions asked if it is a subject worthy of considerable attention and what are the limits encountered in doing empirical research. In the first place it emerges that the various European states approach the question differently: both for the different immigration history, for the different territorial policies, and for the different role that religion has assumed in society. Studies on the theme of diversity management and on the theme of religious diversity in particular present some difficulties: that we consider a strictly personal topic, that we refer to a radically secular interpretation of labor policies, that we think of realizing ourselves as professionals and put this before being believers. But it is that modern societies also exhibit power structures that do not always allow the free manifestation of the faith without risking real stigmatization and discrimination. This contribution intends to examine the most recent contributions on the theme of religious diversity in the workplace in Europe, compare them and investigate some of the perspectives and difficulties encountered by those who do research in the field. In particular, the examples of France, Germany and Italy are examined, countries with a different immigration tradition and a different history of integration starting from the theme of work. It emerges that the different approach appears right from the terminological question, as the term religion presents an articulated range of meanings that it is not always easy to classify in relation to working contexts. The goal is to offer food for thought for those who, and not only at a managerial level, want to deal with the broader theme of inclusion and well-being in the workplace. Keywords: religion, workplaces, diversity management, integration, foreign workers. 22 A Study of the Correlation between the Emotional Labor and the Mental Health of Respiratory Therapists in Taiwan Yu-Hua Yan & Shu-Chen Hsing Objective: The aim of this study is to investigate the effect of emotional labor on staff members and their supervisors and its effect on their mental health by looking at Respiratory Therapists (RT) in Taiwanese hospitals as the subjects. Background: In terms of evidence-based research, surveys will be used for data collection, analysis, and induction. Methods: A total of 360 subjects were invited to participate, and 352 completed questionnaires were returned for an effective response rate of 97.7%. Results: (1) Subjects had a relative higher degree of emotional labor (Mean±SD=4.49±0.395) and poorer mental health status (Mean±SD=3.603±0.738); (2) There were significant differences in rules for emotional display, superficial acting, and mental health among different groups based on educational level, position, and working department. Conclusion: Respiratory Therapists bear a high level of emotional labor with unsatisfactory mental health status. Administrators should pay close attention to these issues. Keywords: emotional labor, mental health, respiratory therapists 23 Analysis of the Influence of Interactive Participation on Value Creation: My Health Bank of NHI Yu-Hua Yan Objectives: This research attempts to extend and apply the concept of service dominant logic on My Health Bank platform, analyzed to find out if there are any significant differences in wills to participate on the results of value co-creation? Methods: The questionnaires were delivered from August 2017 to October 2017 in hospitals. 167 valid ones were received, with an effective response rate of 98.2%. This research employed the questionnaire method in collecting research data, with patients that have used My Health Bank as objects, to whom questionnaires were sent. Results: Regarding the factors influencing participate, in the statistics of capability and interaction, it reached a significant level (p <0.1). Regarding the factors influencing value co- creation, in the statistics of satisfaction on medical service, it reached a significant level (p <0.001). Conclusion: Contributions of this research. It is possible to clarify its contents with the studies on value co-creation to enrich the literature of the studies of service dominant logic and value co-creation in Taiwan. Contribution in practice. The results of this research allow the value advocator-the government to have a broader view in the consideration of making the policies on value co-creation. Keywords: interactive participation, value creation, My Health Bank 24 Observations of a New Reality of Teaching in the Age of a Modern Pandemic: A Study of New York City Higher Education Michael Anibal Altamirano The month of March 2020 will exist in infamy for citizens of the United States. The reality of life, business, and education as usual would come to a grinding halt and Americans would have to adapt quickly to a way of life that most citizen never imagined. This study focuses on the observations of staff, faculty, and students within the concentrated geographical area of New York City. As of the writing of this article, business as usual no longer exists. This study will discuss the process of adapting to a new normal, preparation, and ideas of what colleges and universities might expect and how to prepare for an indefinite future of higher learning. Additionally, this study will review other external and internal factors that influence decision- making such as the political environment, the economic environment, as well as the leadership approach of officials who manage colleges and universities. There is currently no game plan or script, if you will for managing higher education through this pandemic but there is information that can help others understand the challenges members of this industry face. The study is qualitative in nature, but uses statistical facts and survey results in order further support and expound upon relevant points that relate to the focus of this study. Key words: Leadership, Pandemic, Higher Education, New York City, Remote Learning 25 Leadership, Innovation & Urban Governance in Denmark: the contributions of Living Labs Karl-Heinz Pogner This paper aims at investigating the questions How (Urban) can Living Labs2and similar projects and arrangements contribute to public and collaborative innovation in cities and how urban governance and leadership can facilitate the diffusion of the collaborative innovations, which should / could contribute to the SDGs for cities. The conceptual part aims at developing a model of the societal context of Urban Governance and Innovation by combining the concept of New Public Governance (Sørensen & Torfing, 2015) and meta-governance (Sørensen & Torfing, 2017) and with models of (public, collaborative, co-creational) innovation (Etzkowitz & Leyedesdorff, 1995; Yawson, 2009; April & Oliver, 2018; Ansell & Torfing, 2014; Hartley, Sørensen & Torfing, 2013, Torfing Sørensen & Reiseland, 2016). The empirical part aims at illustrating the model and its consequences for the concept/s of leadership, innovation and governance by looking at the social and discursive construction of Urban Governance, Public Innovation and Leadership in projects and labs in different Danish cities. The case studies stem from three cities in Denmark: Copenhagen3, Århus4, Odense5 . In these case studies, policies, strategy papers and other official documents as well as semi- structured, in depth interviews with salient stakeholders for the labs and projects are analyzed by thematic content and discourse analyses. The preliminary analyses show that different perspectives of different stakeholders / actors on value creation, citizen involvement, challenges/ obstacles, innovation, policymaking, governance and the rules of the game (Arts et al. 2006) have an effect on the potentials, scalability, and diffusion of the innovation/s and their institutionalization. Further research should investigate how success (scaling and diffusion) of the labs and projects has an influence on the discourses and perspectives, the stakeholders take, when they talk about, enact and interact in new forms of governance, other forms of participation and involvement of the citizens and other stakeholders in planning, 2 Urban Living Labs are both an arena and a methodology for technical and social innovations (Veeckman et al. 2023): Many cities and municipalities have initiated in order to develop and implement new technologies and new ways of living (Voytenko, 2016). They are “strategically used for testing and validating research results, involving relevant urban stakeholders; to prepare for full scale implementation of new solutions” (Joint Programming Initiative Urban Europe 2015). Urban Living Labs are also “geographically and institutional bounded spaces” (McCormick & Hartman, 2017), in which different stakeholders from municipality (administration and governance / government), civil society, public sector, private sector and academia / research institutions interact in projects to generate public innovation solutions for creating and designing the future of the city (see also European Network of Living Labs 2018). 3 capital of Denmark, 1,320,629 inhabitants in 2019; member of C40 Cities (http://www.c40.org/ ), Living Labs: e.g., GATE 21, cph.solutionslab https://www.copcap.com/set-up-a-business/key-sectors/smart-city 4 regional major city, 2nd biggest city (277,086 inhabitants in 2019) as “Smart Århus” member of OrganiCity (EU Horizon consortium) (http://www.smartaarhus.eu/projects/organicity.; Living Lab: Århus City Lab (https://www.smartaarhus.eu/node/196) 5 regional major city; 3rd biggest city (179,601 inhabitants in 201)9 municipality’s Living Labs (Open Data, Living Lab: People, Living Lab: Klima, Living Lab: Borgernes Hus, Living Lab: Trafik (https://www.odense.dk/byens- udvikling/smart-city/living-labs). 26 designing, implementing solutions for the future challenges. Leading Cities and City Leaders6 , have taken up the challenge of governing and managing cities to reach the UN Sustainable Development Goals, especially “Goal 11: Make cities inclusive, safe, resilient and sustainable7”. The discourse about how to manage and govern a city is divided into two competing discourse streams. The first one (Smart Cities) is very prominent in the mass media discourse and in PR / PA of tech companies and in tech communities. Whereas the second one (Livable Cities) is mostly enacted on social media platforms, in social and socio-cultural initiatives and communities - and in new forms of urban / public governance (Torfing & Siebers, 2018, Torfing & Triantafillou, 2016). Both streams seem to struggle for getting voice and power in the discourses, negotiations, struggles, and conflicts in Urban Governance. Leadership & Cities Many leadership studies have explored concepts that go beyond the dualism between leader and followers and investigated “connective leadership” (Lipman-Blumen, 1996), “shared leadership” (Pearce et al., 2008), and “hybrid leadership” (Gronn, 2010; 2008), where leadership is studied as participatory and negotiable. Researching cities and their new emerging roles explores similar paths, like “shareable cities” (Benkler, 2004) “creative cities” (Florida, 2008; 2005), and “sustainable cities” (Nevens et al., 2013, Mezher, 2011). The role of cities is also broadly explored under concepts including “intelligent cities” (Komninos, 2011), “smart cities” (Cohen, 2013 and 2014; Campbell, 2012), “digital cities” (Mulder, 2013), “livable cities”, “networked” (Pflieger, 2008; Mitchell, 2003) and “startup cities” (Stangler, 2013). Leadership in Cities as Ecosystems and Networks for Innovation Cities as ecosystems (Schaffers et al., 2011; Newman and Jennings, 2008) are emerging and developing in the context of global economy and new forms of organizing “without organizations”, i.e. in self-organized networks (Shirky, 2011; Castells, 1996). In self- organized cultural networks leadership is an emergent property (Bolden, 2011). In these self-organized networks, new forms of power relations and leadership, including Distributed Leadership emerge. Distributed Leadership closely relates to concepts such as shared, collective, collaborative and democratic leadership (Bolden, 2011). The paper’s contribution will focus on Distributed Leadership, as this approach is primarily systemic, as “leadership is conceived of a collective as social process emerging through the interactions of multiple actors” (Uhl-Bien, 2006). Innovation in the Public Sector Innovations in the public sector are driven by the aim of achieving large scale improvements to increase public value (Moore, 1995) in order to meet citizens’ needs, the new challenges like the ones formulated in the SDGs and finding better ways of using resources and technologies (Mulgan & Albury, 2003). Historically speaking the focus of public innovation has shifted from creating favorable conditions for innovation in the private sector to by exploring public entrepreneurship (Nicholas et al. 2016). It shifted further to new ways of enhancing the production of social 6 http://www.c40.org/,http://www.uclg.org/, http://www.iclei.org/, http://www.worldmayorscouncil.org/ 7 http://www.un.org/sustainabledevelopment/sustainable-development-goals/ 27 and public value – dependent on a new understanding of Public Governance with different degrees of the inclusion of non-state actors’ participation and / or involvement (van der Jagt et al. 2016) the necessity of meta-governance (Sørensen & Torfing 2017). This had led to concepts of collaborative innovation (Agger et al.; Hartley Nambisan, 2008, Torfing, 2018, Ansell & Torfing, 2014) and social innovation (Mulgan, Tucker & Sanders 2007; Moulaert & Mehmood, 2014; Nicholl et al. 2016). 28 Addressing Common Obstacles to Effective Shared Leadership: A Five-Year Follow Up Chris Atencio & Nathaniel Herbst Previous research done for a doctoral dissertation five years ago evaluated shared leadership in seven American Christian churches and ministries. It found ten of the common benefits associated with shared leadership in the academic literature were present in these organizations. These included exceptional outcomes, enhanced decision-making, complex problem solving, creative innovation, team-member fit, team synergy, organizational vitality, healthy organizational culture, individual health, and sustained growth. It also surfaced five potential obstacles to successful shared leadership. These included the difficulty of the model, a potential lack of follow-through, a possible lack of efficiency, a general lack of acceptance of the model, and the danger of immature or usurping team members. Limitations, drawbacks, and difficulties associated with shared leadership remain understudied and insufficiently understood. The goal of this research was to help fill that gap by doing a five- year follow up investigation into each of the previously interviewed organizations. Survey results confirmed that all five obstacles had been experienced over the past five years, but none had kept these organizations from continuing to effectively share leadership. Successful shared leadership, along with the benefits it proffers, is not elusive but it does require the intentional mitigation of potential pitfalls. Keywords: Leadership, Shared Leadership, Collaborative Leadership, Distributed Leadership and Leadership Obstacles. 29 Situation Factors and Increased Workplace Burnout: A Study of Influences Affecting Current Younger Employees Kiahni McFadden & Michael A. Altamirano Workplace burnout has been on the rise in recent years, and stress is a significant contributor. The World Health Organization (WHO) considers burnout as an “occupational syndrome,” which is often a result of chronic stress. There has been an emergence in topic related studies, a need for clarity, diagnosis, and treatment regarding workplace burnout. The need for continual research is essential for further understanding of this phenomenon. Burnout has two contribution factors; situational factors and individual factors that contribute to stress. Situational factors include job demands and resources. Individual factors include financial situations and individual personality. These factors can affect the way persons respond to overloaded work responsibilities. This condition often results in a reduction in professional efficacy and productivity. This research explores workplace burnout in employees under the age of 50, often referenced to as younger employees and the relationship between workplace burnout and situation factors. Exploring the effects of why workplace burnout has increased in recent years could lead to a better understanding of the condition, and the suggestion of measures to reduce burnout. The research of burnout would be beneficial toward the continued understanding of global workplace behavior as it relates to the topic of stress management. Keywords: workplace burnout; burnout; occupational syndrome; stress 30 Environmental Communication: Media Archive Reports as a Participant Science Tool Andjelka Mihajlov & Aleksandra Mladenovic & Filip Jovanovic This paper applies the view that participant and citizen observation and sciences are essentially terms to describe approaches of public inclusion in different scientific fields, in this case environment (and climate change) topic communication. Participant, citizens science tool is developed, considering that journalists/media are representing citizens (with common interests). By sharing experience, it is shown that media archive reports can be useful in environmental communication in the monitoring and development of public policies. The data used in this paper were gathered through research on nexus media-environmental issues in Serbia. Starting in 2011, data on the number of articles with selected terms in written media in Serbia were collected. The proposed participant science tool is compared with a European Union qualitative tool towards country environmental performance in accession, and illustrative justification is provided that media archive reports can be used as participant science tool to supplement official observations and monitoring. Outreach of comparison shows that in the timeline, when the sector environment has better performance, citizens/journalists/media are more interested in environmental issues. Keywords: environmental communication, environmental journalism, media archive, accession to European Union, participant science, citizen science, environmental listening 31 The uses of social media applications in Higher Education Amr Assad & Mona Gabr Social media applications like Facebook, Instagram, Twitter, YouTube, etc. have become an integral part in people’s lives, especially young people who consume them heavily for different purposes. Scholars have pointed out the pivotal role of social media in learning due to the fact that these dynamic sites contain rich and varied communication tools that motivate learners to actively use different types of online educational resources, and to interact academically with their teachers and peers. The researchers will use the secondary data analysis to qualitatively review and analyze the studies that examined the uses of social media in higher education from 2004 since the introduction of Web2.0 that allowed users to be key contributors in the virtual world till 2018. This paper aims at exploring the uses of social media among college students in learning. This includes watching demos and tutorials, using varied online learning resources, forming online learning groups with other colleagues for the purpose of completing group assignments and practical projects, seeking academic support and advice from their instructors remotely, etc. The findings of this research will suggest recommendations for higher educational institutions to effectively use and adopt social media applications in learning which will reflect positively on the quality of academic learning in colleges and universities. Keywords: Social media, Learning, Secondary data analysis, Higher educational, Online educational 32 The Influence of English as a Global Language on Modern Greek Online Press: Analyzing Three Journalistic Genres with Critical Discourse Analysis Elpida Sklika This study focuses on how English as a global language affects the Modern Greek through the online media discourse. Our data consist of 60 Greek texts published between 2011-2015 in newspapers and magazines (that have paper and digital versions) and digital newspapers, i.e., pure players. Our texts are retrieved from three journalistic genres: news articles, opinion articles and interviews and two semantic fields/columns: finance/politics and world/environment. English is nowadays used in international communication, academic research, the film and music industry and the Internet, and has a major impact on the Greek language (Mackridge, 2012). Our purpose is to identify how this language contact reflects the power of English as a dominant language (c.f. Crystal, 2003) through the use of English on political discourse. Our method requires a double analysis based on the theory of lexical borrowing to identify the manifestations of this contact in terms of the lexicon, the syntax and semantics (Winford, 2010), as well as on the theory of Critical Discourse Analysis by applying the three- dimension model of Fairclough: 1. analyzing discourse-as-text, 2. discourse-as-discursive- practice and 3. discourse-as-social-practice (1992, 2010). This method will help us find how the abuse of social power is represented, reproduced or imposed through media discourse (Van Dijk, 2001: 352). According to our results, these texts are mostly hybrid web-genres that show the discursive strategies of reporting, commenting and provoking a news information by using the “effect of indexicality” or the “dramatization of discourse” to captivate the public. Borrowing is massive in the news articles and mostly in finance and international topics or texts with many scientific terms, whereas strictly political topics are less affected. This point drove us to further distinguish these traces in three types, such as the external factors with the implantation of anglicisms on Greek press underlining the hegemonic status of English, the internal factors where the influence of Global English on discourse shows the journalists’ proper choices wishing to highlight their language skills or to give an ironic tone to their texts, and the social factors which underline the cultural and social representations implied. Finally, even if these occurrences are not numerous, it is worth to mention that these strategies reveal not only the hegemonic status of English nowadays, but a possible influence on what people write, read and what often remains memorized since it becomes common knowledge. Keywords: English as a global language, Greek online press, lexical borrowing, Critical Discourse Analysis. 33 Conference Program Will be added right after the conference, including only the academics/ researchers that have actually participated. 34