Service Quality

Larry Nash White

SUNY Buffalo

Faculty Member

Library and Information Studies Department

Administration and Management, Assessment, Business Intelligence, and Cognitive Competitiveness--benchmarks, systems, response effects, capability evolution

Yudi Fernando

Universiti Sains Malaysia

Faculty Member

Graduate School of Business

Relationship Marketing, Service Quality, Services Marketing and Management, and Services' Marketing

Hande Demirel

Istanbul Technical University

Faculty Member

Geodesy and Photogrammetry Department

3D GIS, Academic Mobility, Archaeology, and Building Surveying

Nur Özer Canarslan

Anadolu University

Faculty Member

Open Education Faculty

Customer Behaviour, Customer Commitment, Customer Loyalty, and Customer Retention

Ferran Calabuig Moreno

Universitat de València

Faculty Member

Physical Education and Sport Department

Facilities Management, Quality Management, Service Quality, and Sport Marketing

Jebril Alhelalat

Al-Hussein Bin Talal University

Faculty Member

Hotel Management Department

Branding, CRM/Customer Relationship Management, Consumer Behavior, and E Marketing

Volney Douglas, PhD

Walden University

Post-Doc

Applied Management & Decision Sciences Department

Anthropology, Business, Communication, and Computer Science

WEIJING ANG

Sunway University

Undergraduate

SCHOOL OF INTERNATIONAL HOSPITALITY MANAGEMENT

Business, CONSUMER BEHAVIOR, BRAND MANAGEMENT, RETAIL MANAGEMENT, BUYING AND SOURCING, MERCHANDISING. CONSUMER RESEARCH, Consumer Behavior, and Food and Beverage

Alfonso Phocco Diaz

Universidade de São Paulo

Graduate Student

Department of Computer Science

BPMN, Validation, Modeling, Business Modeling, Business Process Management, Business Process Modeling, Bussiness Process, Cloud Computing, and Distributed Computing

Bikash Debata

RIMS

Faculty Member

Marketing Department

Controversial Advertisement, Educational Service Quality, Marketing, and Medical Tourism

Hamed Qahri Saremi

McMaster University

Graduate Student

DeGroote School of Business

Adoption and Diffusion of innovations, Elaboration Likelihood Model, Informational cascades, and Knowledge Management

Dr. Victor Samwinga

Northumbria University

Faculty Member

School of the Built and Natural Environment

Climate Change Adaptation, Construction Economics, Construction Procurement, and Construction Project Management

Khuram Bukhari

Bahauddin Zakariya University

Faculty Member

Institute of Management Sciences

Brand Management, Consumer Behavior, Consumer Research, Retail Management, Digital Marketing, Brand Management, Advertising and Communications, Islamic Banking, Islamic Branding, and Islamic Marketing

Cyril R.H. Foropon

University of Manitoba

Faculty Member

Management Department

Aesthetics, Applied Research, Business, and Business Ethics

Randall Bowen

University of Leicester

Graduate Student

School of Management

Brand Experience Design, Brand Experience Management, Brand Management, and International brand expansion

Ali Haj Aghapour

Multimedia University

Graduate Student

GSM Department

Brand Loyalty, Customer Loyalty, Service Quality, and Services' Marketing

Dr. Mukesh Kumar

Pontificia Universidad Catolica del Peru

Department Member

Centrum Catolica Department

Efficiency and Productivity Analysis, Financial Economics, Industrial Economics, and Service Quality

Rodrigo Lucena

University of Brighton

Graduate Student

School of Service Management

Gender and Sexuality, Hospitality Management, Hospitality Studies, and Perception study and tourism consumer Behaviour

Ali Turkyilmaz

Fatih University

Faculty Member

Industrial Engineering Department

Customer Sciences, Customer satisfaction index, Decision Making, and Lean Production (Production)

Yancheng Hong

University of Leicester

Graduate Student

School of Management

Quality of On-line Services, Quality of Service (Networks), and Service Quality

Seniye Umit Oktay Firat

Marmara University

Faculty Member

Industrial Engineering Department

Data Mining, Global Logistics, Information Systems (Business Informatics), and Performance Management and Measurement

Anil Bilgihan

University of Central Florida

Graduate Student

Hospitality Management Department

Hospitality Management, Information Systems, Information/Communication Technologies and Development, and Marketing

Mukunth Muthukrishnan

University of Leicester

Post-Doc

School of Management

Alternative forms of management and organization, Brand Management, Business, and Business Administration

Nana Trianasari

Griffith University

Graduate Student

Department of Tourism, Leisure, Hotel and Sport Management

Consumer Behaviour in Hospitality, Service Quality, and Services Marketing and Management

Süleyman Serdar Yörük

Marmara University

Faculty Member

Industrial Engineering Department

Information Systems (Business Informatics), People and Technology, and Service Quality
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