Service Operations, Service Management, Service Innovation, Service Design

Pieter De Leenheer

VU University Amsterdam

Faculty Member

FEW Department

Computer Science, Life Cycle Management, Linked Data, and Semantic Web

Systems and Operations Management

California State University, Northridge

Department

Systems and Operations Management Department

(1) Quantitative Techniques, (2) Input Output Economics, (3) Operational Research, (4) Human Resource Planning and Development, 5) Economics & Management of Inventories, 6) Consumer Behaviour., Condition monitoring and fault diagnosis, Prognosis and health management, Signal analysis and pattern identification, Mechanical vibration and machinery system dynamics, Nondestructive testing, Consumer behavior in operations management, and Data Stream Management System

Yash Daultani

Indian Institute of Management Lucknow

Graduate Student

Operations Management Group Department

Healthcare Operations Management, Operation Management, Operations Strategy, and Service Operations Management

Mahmoud Abdur-Rahman

Laurea University of Applied Sciences

Graduate Student

Service Innovation & Design Department

Brand Experience Management, Co-creation, Co-development, and Consumer Experience Management

Marlene Amorim

University of Aveiro

Faculty Member

Departament of Economics Management and Industrial Engineering Department

Customer Participation, Customer-to-customer interactions, Operations Management, and Service Operations, Service Management, Service Innovation, Service Design

Anirudh Agrawal

HEC Paris

Graduate Student

Operations Management and Information Technology Department

Service Operations, Service Management, Service Innovation, Service Design, Base Of The Pyramid, Business Model Innovation, and Business Modeling

Katri Ojasalo

Laurea University of Applied Sciences

Faculty Member

Service Innovation and Design Department

Innovation in Services, Service, Service Design, and Service Learning in Higher Education

Mahmure Övül Arıoğlu Salmona

Marmara University

Faculty Member

Industrial Engineering Department

Environmental Sustainability, Green Supply Chain Management, Performance Management in the Service Sector, and Service Operations, Service Management, Service Innovation, Service Design

Jorge Teixeira

Universidade do Porto

Graduate Student

School of Engineering, Industrial Engineering and Management

CUSTOMER EXPERIENCE MANAGEMENT, Designing Customer Experience, Ecosystem Services, and Service Design

Francis Santos

University of the Philippines Diliman

Graduate Student

College of Engineering

Business Intelligence, Data Analysis, Data Management, and Efficiency and Productivity Analysis

Nikiforos Philyppis Jr.

Universidade Federal do Rio de Janeiro (UFRJ)

Faculty Member

COPPEAD Department

Healthcare Operations Management, Innovation in Services, Marketing, and Service Operations, Service Management, Service Innovation, Service Design

Sara Fallahi

Chalmers University of Technology

Department Member

CBI Department

Business Modeling, Costly Signalling (Evolutionary Psychology), Innovation in Services, and Lead user innovation

Auli Guilland

Laurea University of Applied Sciences

Faculty Member

Service Innovation and Design Department

Service Operations, Service Management, Service Innovation, Service Design and Sensory Ethnography

Sushil Kumar

Indian Institute of Management Lucknow

Faculty Member

Operations Management Group Department

Healthcare Operations Management, Operation Management, and Service Operations, Service Management, Service Innovation, Service Design

Marcela Vázquez

Laurea University of Applied Sciences

Alumnus

Service Innovation & Design Department

Co-creation, Customer Satisfaction, Design Methods, and Internal Customer

Greg Baker

Copenhagen Business School, CBS

Graduate Student

Cand.Merc.SEM Department

Agenda Setting, Agenda setting, innovation policy, international relations and commerce, Agenda-setting Theory, and Civil Society

Robert Young

Northumbria University

Faculty Member

Northumbria School of Design

Design, Design Innovation Practices, Design Research, and Fashion/Design Signalling Systems--how status, power, wealth, taste, sophistication, uniqueness, imagination, worldliness, etherality get signaled

Haomiao Jin

Zhejiang University

Graduate Student

Mechanical Engineering Department

Healthcare Operations Management, Industrial Engineering, Service Operations, Service Management, Service Innovation, Service Design, and Supply Chain Management

Alan Card

University of Cambridge

Graduate Student

Engineering Design Centre

Design thinking, Health Service Design, Health service management, and Healthcare Risk Management

Andrew Karpie

Corporate Strategy, Platform Strategy,, Ecosystem Services, Innovation in Services, and Innovation, I-Economics, Elearning, Innovation Platforms,

Wim Rampen

Customer Relationship Management, Customer Service Call Centers, Customer Service Management, and Marketing

Mari Rull

University of Tartu

Undergraduate

Faculty of Economics and Business Administration

Economics, Ecosystem Services, Leadership, Human Resource Management, Total Quality Managment, Service Qauality, Organizational Behaviour, and Management

hongan nguyen

Ho Chi Minh City University of technology

Undergraduate

Business administration Department

Service Design, Service Learning in Higher Education, Service Operations, Service Management, Service Innovation, Service Design, and Services Marketing and Management

sara mostowfi

University of Tehran

Undergraduate

Department of Industrial Design

Accessibility and universal design (Architecture), Affective computing, emotional computing, Human Computer interaction, Kansei Engineering, Software Agents, Artificial intelligence, Bionic Design, and Bionics
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