Capacity Management in Call Centres

Isobel Roque

Universidade de Coimbra

Phd Student on Labour Relations, Social Inequalities and Trade Unionism

CES - Centro de Estudos Sociais - Centre for Social Studies - Associate Laboratory - School of Economics - University of Coimbra

Capacity Management in Call Centres, Citizenship, Identity And Social Movements, Emotional Labour, and Employment

Sudarshan Mudaliar

Capacity Management in Call Centres, It Is All About Levels of Job Satisfaction in Call Center Agents, and Resource utilization in call centres
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