Do Consumers Really Care on Risks in Online Shopping? An Analysis from Indonesian Online Consumers
by Achmad Nizar
Achmad Nizar Hidayanto, Hamzah Saifulhaq, Putu Wuri Handayani.
Accepted at IEEE 6th International Conference on Management of Innovation and Technology, Bali, 2012
Consumer concerns on privacy and security issues in the process of online transactions is one of the obstacles in the... more Consumer concerns on privacy and security issues in the process of online transactions is one of the obstacles in the development of e-commerce. Risks faced by customers is feared to decrease the customer interest in online shopping. Related to this, this study aims to analyze the influence of the trust, concern and risks perception toward the intentions of customers to conduct e-commerce transaction. In order to see the influence of these factors, we construct an online questionnaire with Likert scale and distribute it to various sites and forums using quota sampling methods to recruit survey respondents who had ever done online shopping at least once. We obtained 101 valid data and process them by using Spearman's rho correlation analysis to determine the relationship between each variable and path coefficient analysis to prove the hypothesis and find out the value of the paths. Interestingly, online customers in Indonesia tend not to think risk as something that affects their intentions when performing online transaction. Attitude and perceived behavioral control had more influence on the online customer in Indonesia to conduct online transactions.
Effects of personal nostalgic response intensity on cognitions, attitudes, and intentions
Journal of Research in Interactive Marketing, 4 (2010): 241-256.
Marketing Impact of Halal Labeling toward Indonesian Muslim Consumer’s Behavioral Intention
ASEAN Marketing Journal, Vol 3 No 1, June 2011. ISSN 2085-5044 Presented partially in the 5th International Conference on Business and Management Research, 4th August 2010, Depok‐Indonesia
Co-authored with Bagus Adi Luthfi
Research Abstract:
Purpose – Indonesia is the biggest Muslim country in the world. Attention on the importance of... more
Research Abstract:
Purpose – Indonesia is the biggest Muslim country in the world. Attention on the importance of Halal labeling in Indonesia is now growing. Halal‐conscious consumer segment is getting bigger and the Halal Product Protection Act is being drafted. Understanding purchase behavior of Muslim consumer regarding Halal Labeling is imperative for marketer doing business in a Muslim country. The purpose of this paper is to test the applicability of the theory of planned behavior (TPB) in explaining the intention to switch from products without certified Halal labels within a wide array of purchase context, especially in the purchase of food and medicine products.
Design/methodology/approach – A policy capturing questionnaire was used to elicit responses from consumers using a convenience sampling technique. A total of 7500
responses were obtained from 150 participating respondent in 50 different scenario cases. Data is analyzed using Multi‐Group Structural Equation Modeling.
Findings – The findings is that Theory of Planned Behavior (TPB) is not completely valid to explain both the behavioral intention of Muslim consumers in Indonesia to seek information about the Halal certification of a product and to cancel their purchase if the product did not have Halal certification. Differences in magnitude and significance of
causal relationships exist between different product categories.
Research limitations/implications – The study employs a limited population, thus this research has weak external validity. However, because this research is using quasi-experimental method, this research has strong internal validity in return. Thus, relationships among variables can be explained, even though a generalization to field conditions still needs further research.
Practical implications – The results will be primarily beneficial to marketers of food and medicine product sold in Muslim countries by offering an insight into the intentions of consumers to cancel purchases of products without Halal labeling.
Originality/value – The paper extends the understanding of the behavior of Muslim consumer toward products without Halal labeling within a variety of purchase context.
Keywords: Purchase Behavior, Halal Label, Muslim Consumer
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