Product Service System

PSS innovation: Discussing Knowledge Based Tools

by Peter Thor

Wenngren, J., Thor, P., Ericson, Å., Larsson, T., (2010)

Product-Service Systems (PSS) introduces the possibility to change into a resultoriented perspective of product... more Product-Service Systems (PSS) introduces the possibility to change into a resultoriented perspective of product development. This means a focus on ‘performance of the product’, rather than on the standalone goods. Also, PSS is foreseen to bring about possibilities to address sustainability in early phases of product development. For instance remanufacture and upgrading of the goods become attainable in different ways than before. In aeronautic industry PSS is seen as an opportunity to deal with the issues of sustainability, for example lowering CO2 and NOX emissions of the jet engine. In turn, the companies have to learn how to manage more abstract information from customers, but also, address breakthrough innovation in collaboration with partner companies. This paper builds on empirical studies for the purpose to contend with the question how knowledge
based (KBE) tools used in companies today are apt to manage innovation aspects.

Sharing expertise: Easier said than done

by Peter Thor

Holmqvist, J., Wenngren, J., Ericson, Å., Johansson C., Thor P., (2011)

Functional thinking for value creation : Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany, May 5th - 6th, 2011

An extension towards service provision takes place in manufacturing industry. Inclusion of softer service aspects... more An extension towards service provision takes place in manufacturing industry. Inclusion of softer service aspects indicates that the common view on knowledge management to control and monitor a technical process have limitations. Sharing expertise is an additional way of managing knowledge particularly with the intentions to make experience based knowledge organizational available. By studying product developers’ daily work, especially how they perceive that they apply and share knowledge, we problematize knowledge activities in product-service development to discuss the established knowledge management activities. The paper suggests some considerations to support the development of a knowledge base for product-service design.

Enabling engineering support for integrated product and service innovation

by Peter Thor

Thor, P., (2011)

Licentiate thesis, Luleå University of Technology, Sweden, 2011

The increasing need for mobility in society alongside an intensifying concern for sustainability challenges today’s... more The increasing need for mobility in society alongside an intensifying concern for sustainability challenges today’s aviation industry. For companies, a Product-Service Systems (PSS) perspective puts emphasis on proving value to customers by
offering a combination of hardware and services over an extended life cycle. While opening up the room for innovation, development from an extended life cycle perspective can seem daunting for companies currently focusing on development and sale of physical goods.

This thesis highlights aspects of innovation and working practices of methodand product development, from a PSS standpoint, where the main focus today is development of physical goods being sold as hardware to aircraft engine
manufacturers. Further, the thesis addresses the need for engineering design tool support for PSS innovation, proposing a modular approach for representation of product and service elements. The goal has been to better understand how
product developers can focus on the life-cycle perspective taking into account services in early product development phases.

Seen from traditional perspective the introduction of new sets of requirements comes in conflict with traditional requirements and governing practices. However, if seen from a PSS perspective managing these new sets of requirements opens up
the firm’s ability to innovate in order to provide added value to customers. By integration of the product and service design process and collaboration with heterogeneous knowledge sources the company is likely to able to create value for
customers in different ways than before.

Laura Smith, Irene Ng & Roger Maull (2012): The three value proposition cycles of equipment-based service

by Laura Smith

Production Planning & Control, DOI:10.1080/09537287.2011.640055

This article contributes to the emerging discipline of service science through an empirical investigation of value... more This article contributes to the emerging discipline of service science through an empirical investigation of value propositions as connections between service systems. The starting point for our research is that service science is an interdisciplinary approach to the study, design and implementation of service systems, a service system being considered a dynamic configuration of resources (people, technology, organisations and shared information) that create and deliver value between the provider and the customer through service (IfM and IBM 2008). Specifically, this article investigates value propositions in the context of equipment-based service systems. Our qualitative findings identify three value proposition cycles: Recovery, Availability and Outcome. In so doing, showing that providers offer three distinct propositions of value with three different primary transformations. This research contributes to theory in service systems by identifying value propositions as multiple, simultaneous and iterative connections between provider and customer systems.

Smith, L., Maull, R., and Ng, I.C.L (2011), Servitization and Operations Management: A Service-Dominant Logic Approach

by Laura Smith

The University of Exeter Business School Discussion Papers in Management
Paper number 11/01 ISSN 1472-2939. Currently under review at the Journal of Operations and Production Management (IJOPM)

Multimodale Nutzerinterfaces in hybriden Leistungsbündeln

by Bo Höge

Co-authored with Rötting, M. in Prospektive Gestaltung von Mensch-Technik-Interaktion
Editors: Rötting, M. and Wozny, G. and Klostermann, A. and Huss, J.
Volume: 21
Number: 25
Series: 22
Pages: 339 - 342
Publisher: VDI Verlag, Düsseldorf, Germany
ISBN 978-3-18-302552-0

Multimodal User Support in IPS² Business Model

by Bo Höge

Co-authored with Gegusch, R. and Geisert, C. and Stelzer, C. and Roetting, M. and Seliger, G. and Uhlmann, E. in Proceedings of the 1st CIRP IPS2 Conference
Editors: Roy, R. and Shehab, E.
Pages: 125 - 131
Publisher: Cranfield University, UK
ISBN 978-0-9557436-5-8

A Shared-Vision System for User Support in the Field of Micromanufacturing

by Bo Höge

Analysis of specific requirements for the human-machine interface in industrial product-service-systems

by Bo Höge

Co-authored with Rötting, M. in 2nd International Conference on Applied Human Factors and Ergonomics
Editors: Karwowski, W. and Salvendy, G.

User-Centric and Contextual Interaction in IPS2

by Bo Höge

Co-authored with Dzaack, J. and Rötting, M. in Proceedings of the 2nd CIRP IPS2 Conference 2010

User-Centered and Adaptive Support Systems for Production Systems

by Bo Höge

Co-authored with Dzaack, J. and Rötting, M. in  "Advances in Human Factors, Ergonomics, and Safety in Manufacturing and Service Industries"
Editor: Salvendy, G.
Series: Advances in Human Factors and Ergonomics
Pages: 180 - 189
Publisher: CRC Press

Ng, Irene C.L. (2010) “Value and systems perspectives in combining human and automated services: Commentary on “Seven Challenges to Combining Human and Automated Service””, Canadian Journal of Administrative Sciences, 27: 81–84

by Irene C L Ng

On the way to knowledge awareness in early design

by Christian Johansson

Open approaches and methods to enable Functional Product Development

by Tobias Larsson

Ylinenpää, Håkan ; Larsson, Tobias ; Westerberg, Mats. 2007. Conference: Functional Products – Development and Sales, No. 2, Luleå, Sweden, October 24, 2007 – October 25, 2007.

Knowledge maturity as a means to support decision making during product-service systems development projects in the aerospace sector

by Christian Johansson

Co-authored with Ben Hicks, Andreas C. Larsson and Marco Bertoni. Project Management Journal

Streamlining new product development forces companies to make decisions on preliminary information. This article... more Streamlining new product development forces companies to make decisions on preliminary information. This article considers this challenge within the context of project management in the aerospace sector and, in particular, for the development of product-service systems. The concept of knowledge maturity is explored as a means to provide practical decision support, which increases decision makers' awareness of the knowledge base and supports cross-boundary discussions on the perceived maturity of available knowledge, thereby identifying and mitigating limitations. Requirements are elicited from previous research on knowledge maturity in the aerospace industry, and a knowledge maturity model is developed through five industry-based workshops.