Open Systems, Copylefts, Capability Democratizations--designers and designing and designs by everyone, users, customers, clients

Learning from and with Customers with Social Media: A Model for Social Customer Learning

by Jari Jussila

Co-authored with Hannu Kärkkäinen and Maija Leino, published in International Journal of Management, Knowledge and Learning, 2012

Social media can enable and significantly increase the collaboration and learning from customers in various ways, for... more Social media can enable and significantly increase the collaboration and learning from customers in various ways, for instance by novel social ways of providing and receiving feedback from new products and concepts. We have created a model that can support managers and researchers to better analyse and understand the possibilities of social media approaches especially from the business-to-business (B2B) customer interface standpoint. We used the model to analyse found various types of business-to-business related social media approaches to create new understanding of the scarcely researched field of social media in the customer learning and the customer interface of B2B innovation.

Propriedade intelectual, copyleft e acesso ao conhecimento científico

by Pedro Pina

Oficina do CES — Publicação seriada do Centro de Estudos Sociais da Universidade de Coimbra, n.º 302, Coimbra, Abril de 2008

A produção do conhecimento científico e a sua exploração económica têm sido conformados, desde as décadas finais do... more A produção do conhecimento científico e a sua exploração económica têm sido conformados, desde as décadas finais do século XX, através de densos esquemas normativos, globais e nacionais, de regulação da propriedade intelectual. Desta forma, vem-se assistindo a uma mercantilização da produção do conhecimento científico, o que, a montante, coloca em causa o papel e a agenda dos seus produtores, nomeadamente das universidades, e, a jusante, poderá obstaculizar o acesso aos resultados das investigações por parte do público em geral. No presente texto, procura-se perceber os termos da transformação da produção do conhecimento científico e analisar sumariamente uma das reacções comunitárias ao processo mercantilizado de enclosure dos resultados da investigação visando a democratização do acesso a estes e que assenta no modelo do free/open source software.

Portfolio: ON THE RIGHTS OF MOLOTOV MAN: Appropriation and the art of context

by Joy Garnett

Harper's February 2007
PORTFOLIO: [pp.53-58]

On the Rights of Molotov Man:
Appropriation and the art of context
By Joy Garnett and Susan Meiselas

Joy Garnett is a painter and the arts editor of the journal Cultural Politics. Susan Meiselas is a photographer best... more Joy Garnett is a painter and the arts editor of the journal Cultural Politics. Susan Meiselas is a photographer best known for her documentation of human-rights issues in Latin America. Both artists live in New York City, and their work has appeared previously in Harper's Magazine. This portfolio is drawn from their conversation at the New York Institute for the Humanities' "Comedies of Fair U$e" symposium, which took place in Spring 2006 at New York University.

Wireless Grids: Assessing a New Technology From a User Perspective

by Lee McKnight

CPDT - A Clients' Project Definition Tool

by Mahtab Akhavan Farshchi

Sponsors: DETR, EPSRC
BAA, British Airways, CERCI, DEGW, Colt, Intergraph
Submitted to EPSRC (1999) as the end of project output.
Implementation Guide: An EPSRC funded project (see page2)
Prof. Norman Fisher
Neil Bowman
Keith Hutchinson
Dr. Maryline Williams

"...the industry has to learn from manufacturers how to study its customers' needs and develop products that meet... more "...the industry has to learn from manufacturers how to study its customers' needs and develop products that meet those needs.."

Sir John Egan
Rethinking Construction, July 1998




Entering an architectural space we react to it...most of the time our reaction is neutral or indifferent, but just occasionally an aspect of the design can affect our emotions - perhaps the space will excite or depress us.

This Guide provides a compilation of issues and techniques relevant to the definition of building users, identification of their needs, prioritising and structuring the collected information into an accessible format to facilitate communication within organisations.

A well-established technique from manufacturing (Quality Function Deployment, QFD) has been modified to suit the needs of architectural design and to help organisations in their pursuit for user friendly designs. The processes described here are deliberately not prescriptive and therefore do not encourage creativity and organisational input. It is hoped that by learning from theories developed in social sciences and the methods practised by the manufacturing industries the construction industry can improve quality ot its products.

This Guide is designed to stand alone, but it can also be read in conjunction with the Final Report and the Executive Summary under the CPDT project.

Open ICT4D

by Nate J Engler

Authors: Matthew Smith, Nate J Engler, Gideon Christian, Kathleen Diga, Ahmed Rashid and Kathleen Flynn-Dapaah

Draft only, prepared for the International Development Research Centre (IDRC)

The world is changing and new information and communication technologies (ICTs) are powerful contributors to this... more The world is changing and new information and communication technologies (ICTs) are powerful contributors to this change. Society is moving from an industrial model with vertical hierarchical structures to a networked society with increasingly horizontal organizational structures. The change has been underpinned by the Internet and increasingly interconnected devices for computation and communication (such as mobile
phones) that have greatly increased communication and collaboration opportunities. In this environment Openness is becoming an increasingly relevant concept for ICT for development (ICT4D) activities (“Open ICT4D”). We define Open ICT4D as a way of organizing social activities for development benefits that favour: a) universal over restricted access to communication tools and information; b) universal over
restricted participation in informal and formal groups/institutions; and c) collaborative over centralized
production of cultural, economic, or other content. Note that we view open ICT4D as a hypothesis. We hypothesise that there are many processes that can be made more open through the use of ICTs and that doing so will generate development outcomes that are accomplished: (a) in a more efficient and/or effective manner, and/or b) in ways that previously were not possible. This paper argues that openness is especially
relevant at this point in time because policy choices made in the near term will shape future socities. Only with a proper understanding, both theoretically and empirically, can we hope to influence policy in a prodevelopmentdirection. This paper is a first step in improving our understanding of the concept of openness
and its implications for ICT4D.