E Government

The Internet, Organisational Change and Community Engagement: The Case of Birmingham City Council 1

by Ian Goodwin

Published in Prometheus

This article examines the extent to which the implementation of Internet technology by Birmingham City Council (BCC)... more This article examines the extent to which the implementation of Internet technology by Birmingham City Council (BCC) is facilitating new forms of engagement with the communities it serves. The case study presented reveals BCC to be an organisation in complex, conflict‐ridden transition. Networked uses of Internet technologies have resulted in shifts being made towards a new form of ‘citizen‐facing’ organisation. However older, more traditional forms of hierarchical command and control persist. These are being sustained, in part, by adaptive uses of the same technologies that facilitate networking. Ultimately, this situation limits the extent to which new forms of community engagement have been achieved.

Internet Technologies Supporting Knowledge Work

by Izabella Warner

Case studies of Web 2.0 initiatives, which support knowledge syndication, collaborative exchange and social networking in public sector administration.

INTRODUCTION

This paper examines Web 2.0 technologies that support knowledge work within the area of public... more INTRODUCTION

This paper examines Web 2.0 technologies that support knowledge work within the area of public sector and government administration.

In particular it focuses on applications, which assist the processes of knowledge syndication, collaborative creation and exchange, and social networking. It begins by introducing the concept of knowledge and knowledge work as well as the emerging (evolving) trends of Web2.0.

This paper considers how knowledge- associated processes, within public service administration, correlate to and can be directly supported by Web 2.0 technologies. Practical examples of Web 2.0 initiatives deployed by the Australian and the United States public sector are provided.

A história do uso da tecnologia da informação na gestão pública brasileira através do CONIP-Congresso de Informática Pública

by Vagner Diniz

Internet X-Ray: E-Governance, Transparency and the Politics of Immediation in India

by William Mazzarella

Reporting Practices of Malaysian Public Universities: The Extent of Accountability Disclosure

by Nur Barizah Abu Bakar

Ismail, S., & Abu Bakar, N. B. (2011). Reporting Practices of Malaysian Public Universities: The Extent of Accountability Disclosure. African Journal of Business Management, 5(15), 6366-6376.

The study intends to evaluate the extent to which Malaysian public universities disclose accountability information in... more The study intends to evaluate the extent to which Malaysian public universities disclose accountability information in their annual report and on their website. It also compares the degree of annual report and website disclosure between established and new universities in Malaysia. Content analysis was undertaken using the disclosure index that was developed based on the items listed in the Malaysian Government Treasury Circular (MGTC) 4/2007 and selected items from the Modified Accountability Disclosure (MAD) index. Mean disclosure index was computed to examine the disclosure levels.There is evidence that Malaysian public universities have to some extent disclosed relevant information in their annual report but the level of information published on the website is considered very low. Additionally, established universities’ group is better off in terms of information disclosure for both channels of communication. The number of universities that participated in the analysis is relatively small, and the study mainly considers the extent of disclosure but not the quality of the information disclosed. Greater enforcement from the government is required to ensure greater disclosure of information in the universities’ annual report and on the website. This study offers some insights into the current reporting practices of Malaysian public universities using two reporting mediums, the annual report and website.

Innovación en la Gestión Pública y Open Government (Gobierno Abierto): Una vieja nueva idea… Innovation in Public Management and Open Government: An old …

by Álvaro V. Ramírez-Alujas

Published in "Revista Buen Gobierno", No. 9, July-December 2010

Abstract:
Innovation in public management has been recognized as the hub of new efforts to revitalize and... more Abstract:
Innovation in public management has been recognized as the hub of new efforts to revitalize and strengthen the role of governments and public administrations within the complexity and new scenarios posed by the twenty-first century. This article discusses the relationship between innovation and increasingly obsolete paradigm of New Public Management (NPM) and then, try to discuss the alleged advantages and potential of the concept of Open Government, as a new approach to change and reform the public sector. As a result of the review and discussion of cases and experiences, there are strong arguments for to advance in the design of entrepreneurship platforms and collaborative learning within government and in its interaction with other actors from civil society and private sector, rebuilding the values that underpin the democratic space.

Keywords: Public management, innovation, Open Government

Resumen:
La innovación en la gestión pública ha sido reconocida como el eje de los nuevos esfuerzos por reactivar y potenciar el papel de los Gobiernos y las Administraciones Públicas frente a la complejidad y nuevos escenarios que impone el siglo XXI. El artículo discute la relación entre innovación y el cada vez más obsoleto paradigma de la Nueva Gestión Pública (NGP) para luego, intentar debatir acerca de las supuestas ventajas y potencialidades del concepto de Gobierno Abierto, como nuevo enfoque de cambio y reforma en el sector público. Como resultado de la revisión de los casos y experiencias analizadas, concluimos en la necesidad de avanzar en el diseño de plataformas de emprendimiento y aprendizaje colaborativo tanto al interior de los gobiernos como en su relación con otros actores de la sociedad civil y el sector privado, reconstruyendo los valores que sustentan el espacio democrático.

Palabras clave: Gestión pública, innovación, Gobierno Abierto

Number of Pages in PDF File: 35

Akteure, deren Interessen und Beziehungen in E-Taxation (2008)

by Andreas Kuehn

Presented at the Internationale Rechtsinformatik Symposion (IRIS) 2008. Slides: http://www.univie.ac.at/RI/IRIS2008/papers/kuehn.pdf

Citizen Empowerment and E-government Application: Differences in 27 EU Countries

by Roxana Radu

published in CEU Political Science Journal, 2009

E-government has added to the transformation of the public sector worldwide. It has complemented the reforms in the... more E-government has added to the transformation of the public sector worldwide. It has complemented the reforms in the public administration, as well as the necessity for public consultation in policy-making at the beginning of the 21st century. The present study offers both an analytical framework of and empirical evidence on the key aspects of online engagement initiatives in the countries of the European Union. It focuses on top-down opportunities of online civic participation through the ministerial websites of education in the EU27 by providing a classificatory typology meant to assess the development of e-government in connection with initiatives for public engagement, based on two dimensions: interactivity and public outreach. The findings of this research, conducted in May 2009, point towards a trend of increased access to information in education-related policymaking, with 93% of the cases scoring high on this aspect. However, only 32% of the websites analyzed proved successful on the public outreach dimension. A comparison between Western and Eastern Europe e-government web-based applications reveals slightly lower standards for the post-communist countries, with the potential of fast modernization.

E-Governance as Digital Ecosystem: a new way to Think About Citizen Engagement and the Internet?

by Matthew Allen

Paper at 5th International Conference on e-Government (ICEG) Boston, October 200 (with Mark Balnaves); published as E–Governance as Digital Ecosystem: a new way to Think About Citizen Engagement and the Internet? In Mark Lavin (ed.), Proceedings of 5th International Conference on e–Government, Reading: Academic Publishing, pp.9–14, 2009.

There has been a long history of attempting to deploy networked information and communications – mostly in the form of... more There has been a long history of attempting to deploy networked information and communications – mostly in the form of the Internet – to support the broad goals of effective, efficient and responsible democratic government. While there has been considerable talk about the way such technologies might promote better governance – through increased citizen participation in debates and discussions about future outcomes – there has been, in contrast, much action that actually uses the Internet for more efficient government, by creating online and networked interfaces by which citizens can transact business with government. There has been only limited success in using the Internet and similar communications channels to allow citizens to participate in their own governance. Undoubtedly, the Internet does facilitate public consultation… However, consultation of this kind tends to be a mechanism for gathering opinion and gaining citizen approval for change that is not different except in transmission form than previous approaches based on meetings and written submissions. W…This paper aims to provide a solution to some of these problems by drawing on the idea of how the Internet can host and support a digital eco-system.

E-Government and Social Media: The Queensland Government’s MyQ2 Initiative

by Matthew Allen

In Peter Parycek and Alexander Prosser (eds), EDEM10 – Proceedings of the 4th International Conference on eDemocracy 2010, Vienna: Austrian Computer Society, pp.261–270, 2010 (with Mark Balnaves)

In 2009 the government of the state of Queensland, Australia developed and launched a public, strategic vision for the... more In 2009 the government of the state of Queensland, Australia developed and launched a public, strategic vision for the state and its people entitled Toward Q2. Like many similar government media activities these days, the vision was articulated primarily via the Internet: a commonplace form of e-government. Yet Toward Q2 is soon to be accompanied by a more innovative form of e-government through another initiative – MyQ2. MyQ2 is a website that takes seriously the power of social media in building governmental interaction with citizens. MyQ2 involves participants choosing, tracking and reporting commitments they make to achieve real change in their everyday lives. The changes involve living healthier, environmentally friendly, and community supportive lives. If achieved, each one, in a small way, contributes to the government’s goals for a state in which citizens are collectively more responsible for social change for better outcomes and more efficiency in public administration. This paper will focus mainly on describing MyQ2 so as to demonstrate how it represents a new form of e-government that uses social media to build civic engagement, while doing so in a way specific to the needs of government. MyQ2 demonstrates how the use of Web 2.0-based approaches enables governments, in theory at least, to mobilise citizens to become active participants in the operational achievement of governance.