Crisis communication and management

Call for papers: FINANCIAL SUSTAINABILITY AND CUTBACK MANAGEMENT: GLOBAL ISSUES FOR PUBLIC ORGANISATIONS

by Denita Cepiku

Papers are encouraged on long term financial sustainability and cutback management as emerging critical issues faced... more Papers are encouraged on long term financial sustainability and cutback management as emerging critical issues faced by Public Sector Organisations. Serious questions surround the ongoing viability of States, Universities and Local Governments both in terms of financial sustainability, financial as well non-financial performance.
Papers will be selected for publication in one Special Issue of Public Money & Management. The goal of the conference and special issues is to advance the knowledge on a world-wide phenomenon to all public organisations’ stakeholders (academic researchers, practitioners, state and local government organizations, international organisations - such as EC, IMF, WB and OECD - and rating agencies, media and the public, among others) due to its significant implications on the political, social, and economics state of affairs.

Deadline for submission of papers for the Euram Mini-Conference: October 1, 2012

New technologies and citizen perception of the communication of emergencies

by Carles Pont

Spanish version / versión en castellano
Las nuevas tecnologías y la percepción de los ciudadanos ante la comunicación de emergencias

The irruption of new technologies has allowed a substantial improvement of information in emergency situations. This... more The irruption of new technologies has allowed a substantial improvement of information in emergency situations. This research presents the adaptation of the Catalan administration to different information systems to spread information on risks, catastrophes and emergencies. The spread of that information is analyzed together with the application of new technologies, especially Web 2.0, compared to the United States. Besides, the perception of the Catalan public opinion regarding the quality of the information and the mechanisms through which a crisis episode is reported has been studied.

The Study of Internal Crisis Communication: Towards an Integrative Framework

by Finn Frandsen

Co-authored with W. Johansen. Published in Corporate Communication: An International Journal, vol. 16, no. 4, 2011.

Entering New Territory: The Study of Internal Crisis Management and Crisis Communication in Organizations

by Finn Frandsen

Co-authored with W. Johansen. Published in Public Relations Review, vol. 36. no. 2, 2012.

preperadness of public school for crisis

by Hasan H. Aksoy

Cultural perspectives on knowledge management in central and eastern Europe: The SECI model of knowledge conversion and ‘ba’

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Cultural perspectives on knowledge management in central and eastern Europe: The SECI model of knowledge conversion and ‘ba’. Journal of Information & Knowledge Management, 9(2), 161 – 169.

This research discusses the SECI Model of Knowledge Conversion as it relates to the 10 Central and Eastern European... more This research discusses the SECI Model of Knowledge Conversion as it relates to the 10 Central and Eastern European Countries (CEECs) that are now part of the European Union (EU). The socio-economic conversion from socialism to capitalism of these societies is unique in historical precedence, whereby utilising the contextual models in knowledge conversion are applicable for understanding the implications of such a phenomenon. The results indicate that there is a unique set of variables that need to be considered within this context and for future similar situations.

Keywords: SECI; knowledge conversion; national culture; Ba; central and eastern Europe.

Knowledge Management Views in Eastern and Western Cultures: An Integrative Analysis

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Knowledge management views in eastern and western cultures: An integrative analysis. Journal of Knowledge Globalization, 3(2), 51 – 69.

Traditional eastern and western views of knowledge continue to influence the knowledge management practices in today’s... more Traditional eastern and western views of knowledge continue to influence the knowledge management practices in today’s global workplace. Based on these views, several dominant theories have emerged on how to best manage in the international work environment. This research illustrates contradictions in these theories and extracts a new perspective from the dynamic literature stream. This innovative perspective provides an opportunity to leverage cultures and relationships holistically for effective knowledge transfer and cross-cultural understanding, and hence for effective management

Keywords: Knowledge, Culture, International Management, Knowledge Management, Hofstede Framework

Socio-Technical Knowledge Management and Epistemological Paradigms: Theoretical Connections at the Individual and Organisational Level

by Matthew Jelavic

Jelavic, M. (2011). Socio-technical knowledge management and epistemological paradigms: Theoretical connections at the individual and organisational level. Interdisciplinary Journal of Information, Knowledge, and Management, 6(1), 1 – 16.

This paper provides an evaluation of the literature pertaining to the autopoietic, connectionist, and cognitivist... more This paper provides an evaluation of the literature pertaining to the autopoietic, connectionist, and cognitivist epistemological paradigms. These paradigms exist at the individual and organisational level through diametrically opposed functionalist versus interpretive and integrative socio-technical knowledge management perspectives. The alignments of individual and organisational epistemologies are essential to the effectiveness of a knowledge management system. Knowl-edge management should consider the roots of knowledge theoretically in order to share or man-age knowledge dissemination successfully in organisations. The term ‘knowledge sharing’ has been emphasised and discussed comprehensively through its epistemological influential factors. This paper concludes the development of a Knowledge Management Epistemological Synthesis Model (KM-ES Model) and a comprehensive discussion and conclusion section focussing on the implications of epistemological influences on the knowledge management system of an organisa-tion. The results from this study provide both researchers and academicians with a clear under-standing of the interplay between epistemologies and a foundation for establishing an effective organisational knowledge management system.

Keywords: socio-technical, knowledge management, knowledge sharing, epistemology, cognitiv-ist, connectionist, autopoietic, functionalist, interpretive, KM-ES Model

Multidisciplinary Technical Teams: A Case Study

by Matthew Jelavic

Ogilvie, K., & Jelavic, M. (2009). Multidisciplinary technical teams: A case study. Canadian Manager, 33(3), 18 – 19.

Interorganizational Macrocultures in the North American Automotive Manufacturing Industry

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2009). Interorganizational macrocultures in the North American automotive manufacturing industry. Canadian Manager, 34(2), 20 – 21.

Maslow and Management: Universally Applicable or Idiosyncratic?

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Maslow and management: Universally applicable or idiosyncratic? Canadian Manager, 34(4), 16 – 17.

Globalization, Knowledge Workers and the Expanding European Union: A Lesson for North America?

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Globalization, knowledge workers and the expanding European Union: A lesson for North America? Canadian Manager, 35(1), 26 – 27.

Social Network Mapping and Analysis in the Global Aerospace Community

by Matthew Jelavic

Ogilvie, K., & Jelavic, M. (2010). Social network mapping and analysis in the global aerospace community. Canadian Manager, 35(2), 20 – 21.

Tacit Knowledge and Personal Competitive Advantage: An Autopoietic Framework for Knowledge Management in Human Resources

by Matthew Jelavic

Jelavic, M. (2011). Tacit knowledge and personal competitive advantage: An autopoietic framework for knowledge management in human resources. Canadian Manager, 36(3), 22 – 23.

The Neurobiology of Experience: Memory-Prediction and Its Role in the Management Decision-Making Process

by Matthew Jelavic

Jelavic, M., & Vincenti, M. (2012). The Neurobiology of Experience: Memory-Prediction and Its Role in the Management Decision-Making Process. Canadian Manager, 36(4), 26 – 27.

Taxonomy of mediated crisis responses

by Michael L. Kent

Visualization of Traceability in Decision Processes - an Useable Tool in Crisis Communication

by Mario Storga

co-authored by Öberg, Lena-Maria; Štorga, Mario; Stanković, Tino
published in Proceedings of the Åre Risk Event, Risk and Crisis Research Center, Mid Sweden University, Åre, Sweden, 2011

During a crisis situation a different actor’s decisions will be made and the information flow might be high. Modern... more During a crisis situation a different actor’s decisions will be made and the information flow might be high. Modern organizations use information fragments stored in a variety of information sources both internal and external to be able to make the needed decisions. It is important to be able to seamlessly link and trace information fragments spread across organization in order to increase the effectiveness of group decision and negotiation activities performed during the crisis situations. Information Evolution Visualization Toolkit has been used to visualize critical information evolution captured in semantic network where nodes represent different information objects among which traceability is established. Capturing the history of decision making and linking underlying assumptions with the alternatives considered during a group decisions and negotiations activity can provide a dynamic validation of the decisions under different conditions.

A Typology of Social Media Crises

by Ashwin Malshe

This is more for practitioners rather than academicians. I propose a new typology for categorizing social media crises. It should help managers to craft responses to the crises accordingly.

GeoWeb and crisis management: issues and perspectives of volunteered geographic information

by Boris Mericskay

Article sous presse Geojournal - DOI: 10.1007/s10708-011-9423-9
Stephane Roche, Eliane Propeck-Zimmermann and Boris Mericskay

Mapping, and more generally geopositioning, has become ubiquitous on the Internet. This democratization of geomatics... more Mapping, and more generally geopositioning, has become ubiquitous on the Internet. This democratization of geomatics through the GeoWeb results in the emergence of a new form of mapping based on Web 2.0 technologies. Described as Web-mapping 2.0, it is especially characterized by high interactivity and geolocation-based contents generated by users. A series of recent events (hurricanes, earthquakes, pandemics) have urged the development of numerous mapping Web applications intended to provide information to the public, and encourage their contribution to support crisis management. This new way to produce and spread geographic information in times of crisis brings up many questions and new potentials with regard to urgency services, Non Governmental Organisations (NGO), as well as individuals. This paper aims at putting into perspective the development of GeoWeb, both in terms of technologies and applications, against crisis management processes.

Tourism crisis management, knowledge management and organisational learning

by Deborah Blackman