Business Process Improvement

Successful Risk Assessment May Not Always Lead To Successful Risk Control: A Systematic Literature Review of Risk Control after Root Cause Analysis

by Alan Card

Alan J. Card, James Ward, P. John Clarkson. Successful Risk Assessment May Not Always Lead To Successful Risk Control: A Systematic Literature Review of Risk Control after Root Cause Analysis. Journal of Healthcare Risk Management. 2012;31(3):6-12.

Root cause analysis is perhaps the most widely used tool in healthcare risk management, but does it actually lead to... more Root cause analysis is perhaps the most widely used tool in healthcare risk management, but does it actually lead to successful risk control? Are there categories of risk control that are more likely to be effective? And do healthcare risk managers have the tools they need to support the risk control process? This systematic review examines how the healthcare sector translates risk analysis to risk control action plans and examines how to do better. It suggests that the hierarchy of risk controls should inform risk control action planning and that new tools should be developed to improve the risk control process.

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Preparing for Technology-Related Organizational Change

by Alexandre Koloskov

Method Cyclus to collaboration process improvement

by Wallace Ugulino

MIPIM: Framework for Business Process Improvement

by Sola Adesola

Redesign of a Time Recording and Logging System

by George Squires

The Application of IT and Lean Manufacturing Techniques to Increase Quality and Reduce Customer Complaints

by George Squires

The Implementation Of An Ecommerce Capability To Open Up New Markets

by George Squires

Shop-Floor Teamwork

by George Squires

Top Team Development in a Small Manufacturing Company

by George Squires

Internationalisation Of A Software Interface

by George Squires

Introducing Technical Change Into A Manufacturing Company

by George Squires

Embedding Lotus Notes In C Programs

by George Squires

APPLICATION OF A MODERN STATISTICAL FORECASTING TECHNIQUE TO A MATERIALS MANAGEMENT DECISION SUPPORT SYSTEM

by George Squires

Shop-floor Teams - Fact Or Fiction?

by George Squires

Retraining Hardware Engineers

by George Squires

Discovery and analysis of email-driven business processes

by Marco Stuit

Marco Stuit, Hans Wortmann, Nick Szirbik, Jan Roodenburg
Information Systems, 37(2), pages 142-168, 2012.

Business process research: a cross-disciplinary review

by Öykü Işık

Abstract
Purpose – The paper aims to provide a comprehensive overview of business processes (BPs) literature by... more Abstract
Purpose – The paper aims to provide a comprehensive overview of business processes (BPs) literature by identifying and discussing key BP-related research themes and suggesting directions for future research.
Design/methodology/approach – Latent semantic analysis was used to analyze the abstracts of academic articles related to BP. Over 2,700 articles that use the term “business process (BP)” in their title, abstract or keywords were identified through electronic journals database EBSCOHost and examined.
Findings – The results clearly indicate growing interest in BP research during the past 20 years. The key research themes can be classified into core and associated BP research. Core BP research deals with four cornerstones of BP change: BP design, information technology, BP implementation, and ongoing BP management. The associated BP research lies on the intersection of BP and other research areas such as total quality management, supply chain management, e-commerce, etc.
Research limitations/implications – There is a need to focus future research efforts on understanding the inter-relationships among the four identified cornerstones of BP change. There is also a need for more inter-disciplinary BP research and integration of BP-related organizational practices.
Originality/value – The review offers a cross-disciplinary perspective on BP research. The proposed framework can be used to identify directions for future research and practice.

Towards a Library of Workflow User Interface Patterns

by Juan Manuel Gonzalez Calleros

Multi-view interaction modelling of human collaboration processes: A business process study of head and neck cancer care in a Dutch academic hospital

by Marco Stuit

Marco Stuit, Hans Wortmann, Nick Szirbik, Jan Roodenburg
Journal of Biomedical Informatics, 44(6), pages 1039-1055, 2011.

A Framework for the Improvement of Knowledge-Intensive Business Processes

by William P. Hall

2007: Dalmaris, P., Tsui, E., Hall, W.P., Smith, B. A Framework for the improvement of knowledge-intensive business processes. Business Process Management Journal. 13(2): 279-305.

This paper presents of a field-tested framework for improving knowledge-intensive business processes. This framework... more This paper presents of a field-tested framework for improving knowledge-intensive business processes. This framework addresses a gap in the area of knowledge-based process improvement identified via a literature review. It also addresses weaknesses and shortcomings related to the knowledge aspects of business processes of established process improvement methodologies such as TQM and Six Sigma. The framework, based on an extension of Karl Popper’s epistemology, enables the integration and synthesis of concepts and techniques typically applied in business process management and knowledge management. This framework consists of three tiered components: the epistemological foundation, a business process ontology, and an improvement methodology. The ontology is used for the capturing of data on those key components of the business process that are critical for the improvement effort. The methodology guides an organisation through the steps of process improvement. Finally, the three case studies that were used to design and field-test the framework are presented.