Business Administration

Embracing Disciplinary Diversity: Public Administration Education in Italy

by Denita Cepiku

Paper prepared for the XXII World Congress of Political Science (IPSA)
Madrid, July 8-12, 2012

The paper presents a statistical analysis exploring public administration education in Italian universities. It aims... more The paper presents a statistical analysis exploring public administration education in Italian universities. It aims at verifying if the administrative law approach to university-based public administration teaching is still prevalent in Italy – as stated by the literature, as well as the extent of development of other disciplinary orientations. The research also highlights the main specificities of public administration education in Italy with reference to the disciplinary character, the geographical distribution, the type and level of PA programs, etc. It aims at describing how universities are adjusting curricula in relation to public sector modernization, by comparing the main faculties (economics and management sciences, law, political sciences, sociology, engineering, sciences of communication, social sciences) of all Italian universities.
Information from 204 faculties of 72 universities was gathered. 2.198 education programs at different levels were registered and classified.
Overall evidence suggests that the legal cluster, including but not limited to administrative law, is not the prevalent approach in teaching public administration in Italy. The public cluster - mainly political sciences and public economy approach - is instead widespread in Italian universities. Furthermore, there is a strong, yet more recent, development of the managerial approach.

E-Business Model: A Content Based Taxonomy of Literature

by Gandolfo Dominici

Dominici G., 2012. E-BUSINESS MODEL: A CONTENT BASED TAXONOMY OF LITERATURE . International Journal of Management and Administrative Sciences. 1(7): 10-20.

The rapid worldwide growth of e-commerce and the resulting great interest on the digital business, caused a... more The rapid worldwide growth of e-commerce and the resulting great interest on the digital business, caused a proliferation of contributes by academics and practitioners, that identified
by different points of view, the fundamental concepts, codes and functions of e-business models.
The quantity and the variety of approaches adopted made the concept of e-business model fuzzy and vague, with little consensus about its ontology and definition. The relevance of the topic asserts a claim for the classification of contributions as a first step to a general definition of the concept of e-business model. This paper provides an integrated literature review of contemporary academic writings to ascertain and classify the various approaches to the study of e-business models. The literature examined is classified in a content based taxonomy which highlights the relevant characteristics of e-business model, emerging from the analysis of literature. The framework proposed points out some significant implications that are a first step for further research leading to a research agenda for further investigation on this topic.

Competence Management in High-Technology Organizations

by Matthew Jelavic

Jelavic, M. (2011). Competence management in high-technology organizations. Canadian Manager, 36(1), 21 – 22.

CASO ENTREPRENEURSHIP, EL PRESIDENTE Y SUS ASESORES

by john crissien

WORKING PAPER, en el marco del grupo de investigacion en entrepreneurship  de la universidad EAN Bogota Colombia,

EL entrepreneurship es una via para el desarrollo economico, los modelos de desarrollo que incluyen el fortalecimiento... more EL entrepreneurship es una via para el desarrollo economico, los modelos de desarrollo que incluyen el fortalecimiento del tejido empresarial son los que son mas sustentables en el tiempo. 

Los estudiantes de Business que estudian entrepreneurship deben entender que este, no solo es parte de una orientacion profesional sino que es parte de la responsabilidad social de los "elegidos" es decir de individuos con formacion posgradual o graduate, en Colombia son menos del 4%, asi que.....a un gran poder, una gran responsabilidad

Beyond FMEA: The Structured What-If Technique (SWIFT)

by Alan Card

Card AJ, Ward JR, Clarkson PJ. Beyond FMEA: The Structured What-If Technique (SWIFT). Journal of Healthcare Risk Management. 2012;31(4):23-9.

If you would like a copy of the final published version of this paper, and do not have access to the Journal of Healthcare Risk Management, feel free to write me at: alan.j.card [at] gmail.com.

Although it is probably the best-known Prospective Hazard Analysis (PHA) tool, Failure Mode and Effects Analysis... more Although it is probably the best-known Prospective Hazard Analysis (PHA) tool, Failure Mode and Effects Analysis (FMEA) is far from the only option available. This paper introduces one of the alternatives: The Structured What-If Technique (SWIFT). SWIFT is a flexible, high-level risk identification technique that can be used on a standalone basis, or as part of a staged approach to make more efficient use of bottom-up methods like FMEA.

In this paper we describe the method, assess the evidence related to its use in healthcare using a systematic literature review, and suggest ways in which it could be better adapted for use in the healthcare industry. Based on the limited
evidence available, it appears that healthcare workers find it easy to learn, easy to use, and credible. Especially when used as part of a staged approach, SWIFT appears capable of playing a useful role as component of the PHA
armamentarium.

Financial Services: HSBC

by Sam Thompson

ABSTRACT
Financial Services in the UK have been subjected to extreme criticism over the last couple of years... more ABSTRACT
Financial Services in the UK have been subjected to extreme criticism over the last couple of years during and after the 2008 recession.  This report is concerned with student current accounts in the UK. The service sector has been identified and strategy groups evaluated using a perceptual map. Four of the market leaders and their student current account packages were evaluated from their core to augmented product offerings. To further the study the macro environment was evaluated using a DRETS analysis. This has highlighted all the effecting factors of the financial services market sector. The selected services provider HSBC is evaluated using a service blueprint of the opening procedure of a student current account, the weak areas are identified and changes suggested.  Further more the quality of the service is evaluated using the SERVQUAL gaps model and again actions recommended. HSBC has a number of service delivery failures from opening times which relates and consumer availability to supporting service failures were found. In conclusion a 1 and 5 year strategy has been drawn up taking into consideration marketing strategy theory and real situation methods suggested, based on two specific marketing objectives. 

Opening a merchant account: Which PDQ Machine...

by Sam Thompson

Opening a merchant account
With the rapid rise in debit card usage over the last ten years, every business should... more Opening a merchant account
With the rapid rise in debit card usage over the last ten years, every business should be considering accepting payments by card if they are not already taking payments this way.  Opening a merchant account couldn’t be simpler and your provider will take you through this process step by step.
Fees
There are a number of providers who offer merchant services so it is worth doing some research and requesting quotes from different companies. Merchant fees or rates are often based upon price per transaction but it is also worth considering the following when selecting your provider:
• Which offers the best value merchant account to set up, including installation of terminals etc?
• Which merchant account offers the best leasing agreement on your hardware?
• Does the provider offer a merchant account with any incentive to sign up for longer? 
• Are capped rates available for the duration of your contract?
Service
The support service provided is also very important; if something goes wrong you want to feel confident that effective support will be on hand.  It is worth considering if the service offered is:
• 24hr
• UK based with industry trained staff
Terminals
The different terminals available are as follows:
• Static card terminals
• Wireless terminals
• Mobile terminals (GPS)
• Virtual terminal for on-line traders
In conclusion
Opening a merchant account is very easy but it is worth having some knowledge about your requirements before you get started. Make sure you question how long it will take to get up and running and that the service offered will suit your businesses needs. Remember that the provider in question is looking to win your business so let them work for you.

Gestión de Recursos Humanos en el Contexto Social y Cultural Chileno

by Gregorio Perez Arrau, Phd.

Asian Journal of Latin American Studies

La imposición en Chile de un modelo de economía de libre mercado a mediados de los años setenta, facilitó... more La imposición en Chile de un modelo de economía de libre mercado a mediados de los años setenta, facilitó posteriormente la introducción de políticas y prácticas de Gestión de Recursos Humanos (GRH) en las empresas. Desde entonces, profesionales y especialistas han adoptado el modelo como la mejor forma de administrar el personal, a fin de contar con un recurso que genere ventaja competitiva. Sin embargo, poco se sabe acerca de cómo se ha manifestado este fenómeno, y menos aún, cómo ha sido afectado por la cultura. Esta investigación apunta a describir las condiciones favorables para la llegada de la GRH en Chile, mostrar evidencia de la presencia de esta corriente en el ámbito universitario y empresarial, analizar algunos de los factores sociales y estructurales que condicionarían la forma en que se expresa y, finalmente, analizar algunos de los posibles efectos de la cultura nacional en la GRH. El estudio se basa en datos obtenidos de fuentes secundarias y en resultados preliminares de una investigación actualmente en curso.

O grupo Randon: Estratégia e trajetória de expansão a partir do enfoque da teoria evolucionária da firma

by Elson Rodrigo Souza Santos

Co-authored: Armando Dalla Costa

The objective this paper is explorer the strategic and trajectory of expantion of the of the Randon Group. This... more The objective this paper is explorer the strategic and trajectory of expantion of the of the Randon Group. This enterprise born how garage little in city of Caxias do Sul – RS, in the south of Brazil at decade of 1940, grounded over Raul Anselmo and Hercílio Randon brothers front the need of a means of survive. In the decades of 1950 and 1960, the Randon brothers known harness the environment and create the opportunities for transformed the garage in industry, leader in the market of implements for trucks. In the decade of 1970 the enterprise transformed in S. A. with holding negotiate in stock exchange for viable itself expantion, damage for crisis of the decade of 1980 that provoked an situation hard to firm. After this fact, the Randon Group again to growth across of enterprise in the market of car spare, financial services, special vehicles and implements. Moreover, the Randon Group have vacation for be multinational not only and great export, but with industrial plants in others countries and search of investors and partner for growth.

Engaging senior managers: a business model for diversity management

by Andre Sammartino

This was part of a wide ranging package of materials developed by the Australian Centre for International Business to educate and motivate more effective diversity management practices within Australian organisations.This was part of a wide ranging package of materials developed by the Programme for the Practice of Diversity Management at the Australian Centre for International Business, University of Melbourne.

The Programme aimed to educate Australian organisations about effective diversity management practices using both a theoretical and practical lens. There was a strong emphasis on utilsing 'best practice' examples from Australia and elsewhere.

Flexible Footprints: Reconfiguring MNCs for New Value Opportunities

by Andre Sammartino

Co-authored with Elizabeth Maitland in California Management Review (2012).

Full cite: Maitland, E. & Sammartino, A. (2012), 'Flexible Footprints: Reconfiguring MNCs for New Value Opportunities', California Management Review 54(2):92-117.

Powerful technological, regulatory, and economic forces compel the senior executives of multinational corporations... more Powerful technological, regulatory, and economic forces compel the senior executives of multinational corporations (MNCs) to repeatedly reevaluate and reconfigure value chains in the search for ongoing competitive advantage.

However, releasing assets from existing activities and redeploying them to new opportunities is a challenging and poorly understood task. In particular, the standard strategic management concepts of use- and firm-flexibility overlook the crucial international dimension of location.

Utilizing examples from GM, Qantas, and a mining MNC, this article argues that strategic flexibility should be consciously measured along all three dimensions. By using the decision tool set out in this article, MNC executives can map their worldwide footprint of strategic roadblocks and opportunities to expand into new markets, divest redundant businesses, and build flexibility to adapt to future challenges.


(Keywords: International business, Decision making, Strategic
planning, Multinational corporations, Corporate strategy, Reorganization, Foreign investment, Foreign subsidiaries)

Social Network Mapping and Analysis in the Global Aerospace Community

by Matthew Jelavic

Ogilvie, K., & Jelavic, M. (2010). Social network mapping and analysis in the global aerospace community. Canadian Manager, 35(2), 20 – 21.

Globalization, Knowledge Workers and the Expanding European Union: A Lesson for North America?

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Globalization, knowledge workers and the expanding European Union: A lesson for North America? Canadian Manager, 35(1), 26 – 27.

Maslow and Management: Universally Applicable or Idiosyncratic?

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Maslow and management: Universally applicable or idiosyncratic? Canadian Manager, 34(4), 16 – 17.

Interorganizational Macrocultures in the North American Automotive Manufacturing Industry

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2009). Interorganizational macrocultures in the North American automotive manufacturing industry. Canadian Manager, 34(2), 20 – 21.

Multidisciplinary Technical Teams: A Case Study

by Matthew Jelavic

Ogilvie, K., & Jelavic, M. (2009). Multidisciplinary technical teams: A case study. Canadian Manager, 33(3), 18 – 19.

Socio-Technical Knowledge Management and Epistemological Paradigms: Theoretical Connections at the Individual and Organisational Level

by Matthew Jelavic

Jelavic, M. (2011). Socio-technical knowledge management and epistemological paradigms: Theoretical connections at the individual and organisational level. Interdisciplinary Journal of Information, Knowledge, and Management, 6(1), 1 – 16.

This paper provides an evaluation of the literature pertaining to the autopoietic, connectionist, and cognitivist... more This paper provides an evaluation of the literature pertaining to the autopoietic, connectionist, and cognitivist epistemological paradigms. These paradigms exist at the individual and organisational level through diametrically opposed functionalist versus interpretive and integrative socio-technical knowledge management perspectives. The alignments of individual and organisational epistemologies are essential to the effectiveness of a knowledge management system. Knowl-edge management should consider the roots of knowledge theoretically in order to share or man-age knowledge dissemination successfully in organisations. The term ‘knowledge sharing’ has been emphasised and discussed comprehensively through its epistemological influential factors. This paper concludes the development of a Knowledge Management Epistemological Synthesis Model (KM-ES Model) and a comprehensive discussion and conclusion section focussing on the implications of epistemological influences on the knowledge management system of an organisa-tion. The results from this study provide both researchers and academicians with a clear under-standing of the interplay between epistemologies and a foundation for establishing an effective organisational knowledge management system.

Keywords: socio-technical, knowledge management, knowledge sharing, epistemology, cognitiv-ist, connectionist, autopoietic, functionalist, interpretive, KM-ES Model

Knowledge Management Views in Eastern and Western Cultures: An Integrative Analysis

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Knowledge management views in eastern and western cultures: An integrative analysis. Journal of Knowledge Globalization, 3(2), 51 – 69.

Traditional eastern and western views of knowledge continue to influence the knowledge management practices in today’s... more Traditional eastern and western views of knowledge continue to influence the knowledge management practices in today’s global workplace. Based on these views, several dominant theories have emerged on how to best manage in the international work environment. This research illustrates contradictions in these theories and extracts a new perspective from the dynamic literature stream. This innovative perspective provides an opportunity to leverage cultures and relationships holistically for effective knowledge transfer and cross-cultural understanding, and hence for effective management

Keywords: Knowledge, Culture, International Management, Knowledge Management, Hofstede Framework

Cultural perspectives on knowledge management in central and eastern Europe: The SECI model of knowledge conversion and ‘ba’

by Matthew Jelavic

Jelavic, M., & Ogilvie, K. (2010). Cultural perspectives on knowledge management in central and eastern Europe: The SECI model of knowledge conversion and ‘ba’. Journal of Information & Knowledge Management, 9(2), 161 – 169.

This research discusses the SECI Model of Knowledge Conversion as it relates to the 10 Central and Eastern European... more This research discusses the SECI Model of Knowledge Conversion as it relates to the 10 Central and Eastern European Countries (CEECs) that are now part of the European Union (EU). The socio-economic conversion from socialism to capitalism of these societies is unique in historical precedence, whereby utilising the contextual models in knowledge conversion are applicable for understanding the implications of such a phenomenon. The results indicate that there is a unique set of variables that need to be considered within this context and for future similar situations.

Keywords: SECI; knowledge conversion; national culture; Ba; central and eastern Europe.

The Neurobiology of Experience: Memory-Prediction and Its Role in the Management Decision-Making Process

by Matthew Jelavic

Jelavic, M., & Vincenti, M. (2012). The Neurobiology of Experience: Memory-Prediction and Its Role in the Management Decision-Making Process. Canadian Manager, 36(4), 26 – 27.